Ashten Shetterley
Pendleton
Summary
Policy professional with robust experience in shaping and implementing strategic initiatives. Skilled in policy analysis, stakeholder engagement, and regulatory compliance, with track record of driving impactful results. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Proficient in research, data analysis, and policy evaluation, with excellent communication and leadership qualities.
Overview
7
7
years of professional experience
Work History
Coverage & Benefits Policy Manager
State of Indiana Office of Medicaid Policy & Planning
07.2023 - Current
- Collaborated with cross-functional teams to analyze data trends, informing strategic policy recommendations.
- Developed training materials for staff on Medicaid program updates and compliance requirements.
- Reviewed and updated Medicaid policy to align with regulatory changes, ensuring compliance with state and federal laws.
- Identified trends in data analysis that led to actionable recommendations for improving healthcare outcomes for beneficiaries and maintaining fiscal responsibility.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
HCBS Program Officer
State of Indiana Office of Medicaid Policy & Planning
09.2022 - 06.2023
- Provided oversight of Home and Community Based Services benefit administration and technical compliance on behalf of multiple State agencies.
- Facilitated communication between multiple State agencies and the Centers for Medicare & Medicaid Services (CMS).
- Monitored federal and state legislation for program impacts and provided technical direction to State agencies to maintain compliance.
- Led the renewal and amendment of HCBS authorities, ensuring that all changes and renewals are in compliance with State and Federal law.
- Maintained detailed documentation on all aspects of programs, creating an accessible knowledge base for future reference.
Admissions Coordinator
Odyssey Behavioral Health
01.2022 - 09.2022
- Provided compassionate and professional clinical guidance to clients, families, and referring professionals seeking longer-term behavioral health services.
- Coordinated admissions process, ensuring timely communication with prospective clients and families.
- Collaborated with clinical teams to align admissions criteria with organizational goals and patient needs.
- Analyzed admissions data to identify trends, informing strategic improvements in outreach efforts.
- Successfully coordinated care with insurance providers to ensure patients receive necessary treatments without undue financial burden.
Triage Clinician
Community Health Network
10.2018 - 01.2022
- Conducted comprehensive crisis assessments to determine immediate mental health needs.
- Coordinated patient triage processes to enhance care delivery and patient satisfaction.
- Trained new staff on triage procedures and best practices, fostering a knowledgeable team environment.
- Led initiatives to optimize scheduling systems, reducing wait times and enhancing patient experience.
- Mentored junior staff in clinical assessment techniques, promoting professional growth and accuracy in evaluations.
Education
Master of Arts - Executive Development for Public Service
Ball State University
Muncie, IN05.2022
Bachelor of Science - Psychological Sciences
Ball State University
Muncie, IN05.2017
Skills
- Legislative analysis
- Policy analysis
- Critical thinking
- Effective communication
- Project management
- Strategic planning
- Team leadership and direction
- Policy and procedure improvements
Timeline
Coverage & Benefits Policy Manager
State of Indiana Office of Medicaid Policy & Planning
07.2023 - Current
HCBS Program Officer
State of Indiana Office of Medicaid Policy & Planning
09.2022 - 06.2023
Admissions Coordinator
Odyssey Behavioral Health
01.2022 - 09.2022
Triage Clinician
Community Health Network
10.2018 - 01.2022
Master of Arts - Executive Development for Public Service
Ball State University
Bachelor of Science - Psychological Sciences
Ball State University
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