Hi, I’m
AMSHA QAMAR
Summary
I am an experienced and successful with 3.6 year of experience in the marketing industry. My passion for Marketing and sales drives me to exceed targets and motivate my team. My ability to think strategically and develop innovative strategies has resulted in increased sales, customer satisfaction, and loyalty. My experience extends to managing financial, monitoring and evaluating sales performance, and driving continuous improvement.
Overview
4
years of professional experience
2
Language
Work History
Genpact
Team Leader
05.2022 - 06.2024
Job overview
- Build and manage productive, professional relationships with clients
- To identify opportunities to redesign the supply chain and reduce inefficiencies by increasing analytical, data-driven decision-making
- Network enhancements that support the business' growth plan
- Maximize revenue by upselling other services and achieve fortnightly, and monthly client retention and revenue targets
- Reduced overall costs through automation that enables more tactical decision-making
- Implemented trackers to monitor monthly savings and analyze opportunities for further potential network changes
- Follow-up and time-bound closures
- Prompt resolution of complaints
- Team management
- Relationship build with Team
- Created reports and documents as requested by the office manager
- Effectively managed and delegated tasks among team members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
Trade India
Senior Client Servicing Executive
02.2021 - 04.2022
Job overview
- FEBRUARY 2021 — M AY 2 022
- Offering comprehensive business solutions to the domestic and global business, community through its wide array of online services
- Identified potential areas of growth by analyzing competitor offerings in the marketplace
- Updated databases with new and modified customer data
- Developed comprehensive plans for on boarding new customers, including training resources and materials
- Established key performance indicators for tracking the success of client service initiatives
- Updated website data to their system with order specifics and customer details, preferences.
- Implemented proactive strategies to identify potential issues before they escalated, reducing the number of critical incidents experienced by clients.
- Served as a trusted advisor to clients by providing strategic guidance on marketing campaigns, digital strategies, and other relevant aspects of their businesses.
Bajaj Finserv
Executive
07.2020 - 01.2021
Job overview
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Education
Day Adventis Inter College
Intermediate
Faizabad University
B.COM
Integral UniversityLucknow, India
MBA from Marketing
11.2021
Skills
Time Management
Ability to Work Under Pressure Fast Learner
Leadership Microsoft Excel
Communication Skills
Customer Service
Teamwork and Collaboration
Work Planning
Team motivation
Problem-Solving
Mentoring
Quality Improvement
Timeline
Team Leader
Genpact
05.2022 - 06.2024
Senior Client Servicing Executive
Trade India
02.2021 - 04.2022
Executive
Bajaj Finserv
07.2020 - 01.2021
Day Adventis Inter College
Intermediate
Faizabad University
B.COM
Integral University
MBA from Marketing