Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

AMSHA QAMAR

AMSHA QAMAR

Summary

I am an experienced and successful with 3.6 year of experience in the marketing industry. My passion for Marketing and sales drives me to exceed targets and motivate my team. My ability to think strategically and develop innovative strategies has resulted in increased sales, customer satisfaction, and loyalty. My experience extends to managing financial, monitoring and evaluating sales performance, and driving continuous improvement.

Overview

4
years of professional experience
2
Language

Work History

Genpact

Team Leader
05.2022 - 06.2024

Job overview

  • Build and manage productive, professional relationships with clients
  • To identify opportunities to redesign the supply chain and reduce inefficiencies by increasing analytical, data-driven decision-making
  • Network enhancements that support the business' growth plan
  • Maximize revenue by upselling other services and achieve fortnightly, and monthly client retention and revenue targets
  • Reduced overall costs through automation that enables more tactical decision-making
  • Implemented trackers to monitor monthly savings and analyze opportunities for further potential network changes
  • Follow-up and time-bound closures
  • Prompt resolution of complaints
  • Team management
  • Relationship build with Team
  • Created reports and documents as requested by the office manager
  • Effectively managed and delegated tasks among team members.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Held weekly team meetings to inform team members on company news and updates.

Trade India

Senior Client Servicing Executive
02.2021 - 04.2022

Job overview

  • FEBRUARY 2021 — M AY 2 022
  • Offering comprehensive business solutions to the domestic and global business, community through its wide array of online services
  • Identified potential areas of growth by analyzing competitor offerings in the marketplace
  • Updated databases with new and modified customer data
  • Developed comprehensive plans for on boarding new customers, including training resources and materials
  • Established key performance indicators for tracking the success of client service initiatives
  • Updated website data to their system with order specifics and customer details, preferences.
  • Implemented proactive strategies to identify potential issues before they escalated, reducing the number of critical incidents experienced by clients.
  • Served as a trusted advisor to clients by providing strategic guidance on marketing campaigns, digital strategies, and other relevant aspects of their businesses.

Bajaj Finserv

Executive
07.2020 - 01.2021

Job overview

  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.

Education

Day Adventis Inter College

Intermediate

Faizabad University

B.COM

Integral University
Lucknow, India

MBA from Marketing
11.2021

Skills

Time Management

Timeline

Team Leader

Genpact
05.2022 - 06.2024

Senior Client Servicing Executive

Trade India
02.2021 - 04.2022

Executive

Bajaj Finserv
07.2020 - 01.2021

Day Adventis Inter College

Intermediate

Faizabad University

B.COM

Integral University

MBA from Marketing

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AMSHA QAMAR