Amulu P
Chennai,MH
Summary
To work in an organization that gives me responsibilities along with the opportunity to grow and learn by utilizing my core potentials. Also will work with the best of my abilities and make myself an integral part of the organization.
Insightful experience of over 7 + years in Renewals, Order Management, Order to Cash & Quote to Cash as Senior Associate level. Ease in handling overall functioning of processes & implementing in line with the pre-set guidelines. Ensuring that the process exceeds achievement of delivery & service quality norms for all valuable clients. Experience of working on a project right from the 120 RENEWALS and BDN Clean up Order to Cash and Quote to Cash
Overview
12
12
years of professional experience
Work History
Senior Associate, Business Operation Associate level IV
HPE (Spin merged to Micro Focus)
08.2010 - 06.2018
- The Renewal process at Hewlett Packard ltd includes entire lifecycle of an order registration and activation of support contracts which are delivered to the customer at the time of purchasing the goods for the customer
- Renewing documents are gathered upon investigation against the renewal placed from the customers and same forwarded to FOCA for getting approvals to process the request which the customer pay
- Check for the customer info to register the contact for the customer
- If the customer satisfied with our support contract we will renew the same customer for future renewals as well
- Have cross trained in all the WW process internally within HP to support other teams during volume spike
- Prepare the metric reports and sent to customer on a monthly basis based on the volumes closed /TAT/ no of reworks for the team and also lead CAPA details that are shared to the management / FOCA / customer
- Handling weekly Process update review to members in team
- Creating documentation for the team to have clear view of renewal order processing
- Contacting with Sales via skype call, conversation in order to make the better clarification at the first point
- Training the new joiners and make them to process efficiently.
Sales Co-ordinator
HP Inc (RXG Business Consulting and Solutions)
01.2022 - 04.2022
- Coordinating the sales team by managing schedules, filing important documents and communicating relevant information as for management requirement
- Maintain organized sales records and report month-end goal setting to the senior management team
- Arrange for creation and distribution of presentations and supporting documents to help sales team generate business leads
- Support senior management by completing orders and keeping customers informed of delays and delivery dates
- Attend essential sales training meetings and develop an understanding of all the company's services and products
- Monitor and organize inventory while effectively tracking new services and products for sale
- Establish active communication and engagement with sales representatives to ensure that orders are processed promptly
- Collaborate with senior sales staff in weekly meetings by creating and maintaining month-end sales reports.
Education
MBA FM -
Madras University
12.2012
B.Com CS -
K.C.S. Kasi Nadar College of Arts Science
04.2010
Higher Secondary -
Chennai Port Dock Education Trust Hr. Sec. School
03.2007
Skills
Good skills and proven ability to communicate openly
Expertise in effectively developing positive work internally and externally Ability to make things visible in the team
Self-driven, able to prioritize tasks and implement actions smoothly within the team
Positive attitude, quick learner and good team player
Open to feedbacks and flexible approach
Ability to work under pressure
Languages
Tamil & English
Personal Information
- Hobbies: listening music
- Nationality: Indian
- Marital Status: Married
Technical Skill Set
Windows, Tally 9.0 version, SAP (WW Region modules) SSC web tool, SFDC & APTTUS
Disclaimer
I hereby declare that the above-furnished information’s are true to the best of my knowledge and belief.
Additional Information
Milestones Achieved
± Received Global operation – Renewals winner via points from the management for high volume production & urgent mail queries handled to aid the volume on a timely schedule.
± Won Zero defect achiever award via (points) for the past three years.
± Customer championship, Employee Excellence, Extra miler, Making a Difference FY13 & 14, Living Our Values FY13 & 14, all these awards were won during these many years for delivering contract with high quality
± Best performance cash reward has been achieved in handling critical situations
TECHNICAL SKILL SET
Operating Systems : Windows
Package : Tally 9.0 version
System Tools : SAP (WW Region modules) SSC web tool, SFDC & APTTUS
PERSONAL INFORMATION
± Nationality - Indian
± Marital Status - Married
± Languages Known - Tamil &English
± Hobbies and Interest - listening music
Timeline
Sales Co-ordinator
HP Inc (RXG Business Consulting and Solutions)
01.2022 - 04.2022
Senior Associate, Business Operation Associate level IV
HPE (Spin merged to Micro Focus)
08.2010 - 06.2018
MBA FM -
Madras University
B.Com CS -
K.C.S. Kasi Nadar College of Arts Science
Higher Secondary -
Chennai Port Dock Education Trust Hr. Sec. School