AMULYA DEEP
New Delhi
Summary
Goals driven Manager with strong leadership skills and a passion for customer service.
Experienced in sales, operations, merchandising, cash desk activities, and inventory control.
Praised for no non-compliance with the standards of work at all levels.
Assertive as well as competent in understanding and solving client’s problems and complaints. Strong in financial control and management of operational activity to streamline the order placement to delivery process.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
CASHIFY
Gurugram
06.2021 - Current
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
- Managing Post Sale journey of the company's own website Store.cashify.in and tie-up Brand OLX refurbished.
- Coordination with the sales team, Marketing team, Product team, Warehouse team, Dispatch team & Customer support team to make post-sales order journey completion in TAT
- Cultivated an efficient work environment, ensuring high levels of employee and customer happiness
- Delivered detailed analytics directly to VP, CFO, and CEO
- Ensured alignment between collection amounts and generated invoices
- Managed team by offering support and constructive feedback to improve skills and maximize potential
- Supervised and mentored junior team members, providing detailed instructions and guidance to optimise team efficiency
- Encouraged staff to learn and develop new skills to meet individual and team goals.and team goals
- Managed calendar to schedule employee shifts, maintain organized operations and complete staff
- Led recruitment, hiring, and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews
- Actioned customer feedback to improve product and service provisions
- Created price and credit policies to balance risk profiles with profit targets
- Reduced waste by offering special prices on High-ageing inventories nearing expiry dates
- Acted as single point of contact for troubleshooting Easyops Billing application across 150+ retail outlets
Merchant Success Manager
Unishop (Acquired by Cashify in 2021)
Delhi
09.2019 - 06.2021
- Working For startup UniShop POS Billing Application designed and developed by HUHU SOLUTIONS PVT.LTD
- Formerly POGO91 that later acquired by CASHIFY in 2021
- Handling Sales and support team and ensuring Better Deliveries of services with proper Quality and making user experience best in class
- Handling Sales team and support team and ensuring Better Deliveries of services with proper Quality and making user experience best in class
- Coordinating with digital marketing team for Promotion of the app and handling sales lead from there
- Proper care of Installation and demo of app post registration
- Handled 100 Plus of inbound calls per day
- Cold calling and chatting with client who's drop their no
- Either on website query form or in app support section
- Attending complaints and suggestion calls and forwarding it to relevant department on regular basis
- Troubleshot problems and diagnosed system faults
- Prepared timely and accurate financial reporting and analysis
- Trained and mentored employees to maximize team performance
- Oversaw daily operations of 100 plus customer accounts with combined annual budget of 20 Lac
- Planned and executed new strategies to increase sales
- Maintaining Push Notification, Sales Notification, taking care of Bugs and Issues related to app reported by users and ensure it to make it fixed in given TAT
Sr. Sales Coordinator
5 Core Electronics Pvt. Ltd.
New Delhi
08.2016 - 09.2019
- Supported external sales team updating Sulekha,Indiamart CRM, and helping sales activities by proactively calling customers
- Produced weekly sales reports informing the team of performance and opportunities
- Promptly responded to quotation requests, completing them within specified company timeframes
- Reviewed client contracts and identified gaps in campaigns for additional revenue growth
- Met customer service standards through proactive care, building client loyalty
- Developed profitable relationships with new and existing customers using proven tele sales abilities
- Negotiated prices with internal and external providers to maximize sales profits
- Communicated well with internal and external customers to grow sales portfolios
- Secured new business by improving market research and broadening sales territories
- Reported on sales progress and identified requirements to achieve monthly targets
- Processed customer orders from initial contact to completion, updating CRM systems with sales data
- Managed multiple high-value client accounts through exceptional organization and planning
Career Counsellor
TIMES JOBS
Delhi
03.2015 - 07.2016
- Provided guidance and equipped individuals in creating resumes, finding jobs, and acing interviews to increase preparedness and confidence
- Provided practical career advice, support, and guidance to service users to enhance customer loyalty and satisfaction
- Accurately documented data to complete statistical returns
- Coordinated successful career fairs for clients, managing elements for recruiting companies
- Managed multiple accounts per month, finding perfect job opportunities and exceeding client expectations
- Kept up to date on latest career changes to continue to provide knowledgeable advice to clients
- Assessed skills and goals to provide intensive, tailored support to manage journey towards employment
Education
Bachelor of Science - Medical
Nims University
Jaipur01.2016
Diploma - MLT
Integrated Institute of Technology
New Delhi, DL01.2014
12th -
N.I.O.S Board
01.2013
Secondary -
C.B.S.E. Board
01.2011
Skills
- Staff Development
- Performance Management
- Workforce Management
- Product Management
- Sales Techniques
- Expense Tracking
- Operations Management
- Brand Management
- Staff Training and Development
- Cross-Functional Teamwork
- Team Leadership
- Customer Relationship Management (CRM)
- Cross-functional team management
- Staff Management
- Negotiation
- Complex Problem-Solving
- Innovation management
- Performance Evaluations
- Key Performance Indicators
- Policy Implementation
- Communication skills
- Team motivation
- Quick decision-making
- Customer-facing leadership
- Business Consulting
- Counselling
- Sales Coordination
- Ability to Work under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Dynamic leadership
- Adaptability
- Salesforce Management
- Financial records oversight
- Verbal and written communication
Certification
- 3 months Training Program in Sales and Marketing from NSDC
- Advance Excel certification
- Certified in British English Speaking and writing.
- Lean SIX SIGMA Yellow Belt
Areaofexcellence
- Software handling
- Website Backend and Frontend Management
- Microsoft Office Suite expertise
- Cataloging Management
- E store backend and Frontend management
- Staff recruitment
- Client Relationship Management
- Backend operations
- Inbound and Outbound Calls management
- Online sale handling
- Customer Support
- Operations
Timeline
Manager
CASHIFY
06.2021 - Current
Merchant Success Manager
Unishop (Acquired by Cashify in 2021)
09.2019 - 06.2021
Sr. Sales Coordinator
5 Core Electronics Pvt. Ltd.
08.2016 - 09.2019
Career Counsellor
TIMES JOBS
03.2015 - 07.2016
- 3 months Training Program in Sales and Marketing from NSDC
- Advance Excel certification
- Certified in British English Speaking and writing.
- Lean SIX SIGMA Yellow Belt
Bachelor of Science - Medical
Nims University
Diploma - MLT
Integrated Institute of Technology
12th -
N.I.O.S Board
Secondary -
C.B.S.E. Board
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