Amulya Panabaka
Bengaluru
Summary
Solution-focused IT Specialist known for high productivity and efficient task completion. Skilled in network security, data analysis, and cloud computing management. Excel in problem-solving, teamwork, and adaptability, ensuring seamless technology integration and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
IBM
Bengaluru
04.2025 - Current
- Resolved hardware, software, and service issues within SLAs using ServiceNow for technical support.
- Managed Active Directory user accounts, performing password resets and access troubleshooting.
- Delivered customer service through direct interactions, ensuring prompt resolution of technical issues.
- Maintained ticketing queue to support advisors in meeting SLA requirements.
Technical Support
Kyndryl
Bengaluru
12.2024 - Current
- Provide end-to-end IT support for users across the globe, troubleshooting issues related to Windows, Mac, and Linux operating systems, network connectivity, and VPN access, through chat, call, and remote desktop tools.
- Manage and track incidents via ServiceNow, ensuring all tickets are resolved within defined SLA timelines, with detailed documentation and follow-ups for priority issues.
- Perform device enrollment and management for Windows and Mac systems using Microsoft Intune and Jamf, ensuring adherence to compliance policies including encryption, patching, and security configurations.
- Enforce and support compliance requirements related to EDR (Endpoint Detection & Response) tools, password policies, firewall settings, and device security standards, ensuring systems remain aligned with corporate and regulatory security frameworks.
Data Analyst
Schranders Solutions
Hyderabad
08.2021 - 02.2022
- Focused on helping customers by answering technical questions clearly and making sure they are satisfied.
- Experienced in providing remote support for different systems and applications, and creating simple documentation to help with troubleshooting and assist both the team and clients.
SQL Intern
Znalytics Business Solutions
Hyderabad
09.2020 - 02.2021
- Technical Support & Backend Management: Resolved client issues, updated backend data, and ensured system functionality. Maintained database standards.
- Procedure Development & Collaboration: Created procedural documents, codes, and queries. Worked with architects and analysts to meet business needs.
Education
Masters - Advanced Computer Science
University of Hertfordshire
Hatfield05.2024
BTech - Computer Science
Vidya Jyothi Institute Of Technology
Hyderabad05.2020
Skills
- Cloud Services - Azure and Azure
- Microsoft Endpoint Configuration Manager
- Network Troubleshooting
- SDLC - Agile Methodology
- Docker
- Active Directory
- PowerShell
- OS: Windows, Mac and Linux
- Virtualization (VMware, VirtualBox)
- Kubernetes
- SonarQube
- Jenkins
- Programming Language: Python
- Microsoft Office 365
- Collaboration tools - Jira and Trello
- Version control - GIT
- ServiceNow
- Customer service
- Microsoft Intune
- Application support
- Jamf
- Power BI and Tableau
- IT troubleshooting
- Technical documentation
- Remote desktop assistance
Certification
- Microsoft 365 Fundamentals
- AZ-104: Microsoft Azure Administrator
Projects
Driver Drowsiness Monitoring System, Development of a low-cost, real-time driver's drowsiness detection system using webcam-based image processing techniques and machine learning algorithms, achieving a sensitivity of 95.58% and specificity of 100% in Support Vector Machine classification.
Practical Investigation of Deceptive Patterns within UK Top 10 Retail Websites, Conducted a comprehensive practical investigation to identify deceptive design patterns, known as dark patterns, used by leading e-commerce websites in the UK, with the goal of developing strategies to avoid these misleading practices.
Messaging Application Deployment and Dockerization, Developed and deployed a messaging application with a focus on single-server and Docker-based deployments. The project involved setting up the necessary infrastructure, configuring a PostgreSQL database, and managing both frontend and backend components using Node.js and React.
Languages
- English, Fluent
- Telugu, Fluent
- Hindi, Proficient
Timeline
IT Specialist
IBM
04.2025 - Current
Technical Support
Kyndryl
12.2024 - Current
Data Analyst
Schranders Solutions
08.2021 - 02.2022
SQL Intern
Znalytics Business Solutions
09.2020 - 02.2021
Masters - Advanced Computer Science
University of Hertfordshire
BTech - Computer Science
Vidya Jyothi Institute Of Technology