Amulya Ratna
New Delhi
Summary
Dynamic professional with extensive experience in pre-sales support at Valueonshore Advisors, excelling in RFP management and team supervision. Proven track record in coaching teams to achieve targets and delivering high-quality solutions. Skilled in data analysis and stakeholder collaboration, driving operational excellence and enhancing service delivery.
Overview
9
9
years of professional experience
Timeline
Assistant Manager - Pre-Sales Telecom
Valueonshore Advisors
04.2024 - Current
Senior Associate - Pre-Sales Telecom
Valueonshore Advisors
11.2022 - 03.2024
Pricing & Ordering Support - Pre-Sales Telecom
British Telecom Global Services
05.2021 - 11.2022
Senior Process Executive
Cognizant Technology Solutions
06.2017 - 05.2021
Practitioner
Concentrix Daksh Services India PVT. LTD
10.2016 - 05.2017
Bachelor of Technology - Information Technology
G.B.I.T
Work History
Assistant Manager - Pre-Sales Telecom
Valueonshore Advisors
04.2024 - Current
- Managed a team of 12 individuals overseeing RFPs, RFIs, BIDs, and Order to Cash Cycle.
- Delivered high-quality products within tight deadlines while monitoring team performance.
- Trained and mentored employees to enhance skills and achieve demanding targets.
- Allocated resources and delegated tasks based on sales demand for timely completion.
- Handled RFPs effectively, managing large customer-facing datasets for accurate requests.
- Coordinated with sales, product, and pricing teams on RFPs to ensure deliverable availability.
- Translated client requirements into actionable deliverables for sales support.
- Collaborated with departments to create effective solutions that align with customer needs.
Senior Associate - Pre-Sales Telecom
Valueonshore Advisors
11.2022 - 03.2024
- Facilitated delivery of new MPLS, Internet, and Voice connections to customer sites.
- Collaborated with sales, product, and pricing teams on RFPs for accurate sales deliverables.
- Translated business requirements into specific deliverables from a sales support perspective.
- Identified scope changes and implemented measures for reassessment and amendment.
- Maintained regular communication with sales to align solutions with market needs.
- Ensured availability of requested solutions and accuracy of information exchanged with customers.
- Developed alternative solutions for pricing and ordering to address complications.
Pricing & Ordering Support - Pre-Sales Telecom
British Telecom Global Services
05.2021 - 11.2022
- Gathered requirements for Scope of Work and collaborated with suppliers to obtain custom quotes promptly.
- Developed RFPs, RFIs, and Bids for products and services, including new MPLS or Internet connections.
- Conducted product costing and ordering using BT standard toolset within agreed SLAs.
- Generated feasible alternative solutions for pricing or ordering complications.
- Confirmed solution availability and ensured accurate information exchange with customers.
- Made critical decisions regarding solution availability and recommended optimal options for Service Requests.
Senior Process Executive
Cognizant Technology Solutions
06.2017 - 05.2021
- Generated revenue through clickable links for clients using Google AdWords, enhancing CTR.
- Utilized verification tools to maintain high-quality standards in deliverables.
- Provided floor support for new hires to ensure knowledge retention and SLA compliance.
- Executed data-related tasks utilizing internal tools and dashboards effectively.
- Monitored attendance, productivity, and SLAs daily to ensure performance metrics were met.
Practitioner
Concentrix Daksh Services India PVT. LTD
10.2016 - 05.2017
- Evaluated Ads generated by Google Adwords team according to multiple Google guidelines to prevent inappropriate content from being published on Google platform
Education
Bachelor of Technology - Information Technology
G.B.I.T
Meerut09-2012
Skills
- Production and performance monitoring
- Operations and schedule management
- Team supervision
- Team management
- Coaching and mentoring
- Pricing management
- Bid support/management
- Pre-sales support
- RFP analysis and solutioning
- Performance reviewing
- RFP management
- Microsoft Excel
Accomplishments
- Awarded for exemplary focus on performance excellence, 2017, 2018
- Awarded for a rapid and swift climb from learning concepts to execution in 2017
References
On Request
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