Amy Brandt

• Provided exceptional service during peak hours to manage customer flow effectively.
• Greeted customers and provided friendly customer service.
• Provided customer service to ensure customers' satisfaction with their orders.
• Filled customer orders promptly and accurately while maintaining quality standards.
• Managed returns from customers by inspecting merchandise for damage or discrepancies in quantity or type ordered versus received items.
• Communicated effectively with colleagues regarding progress on assigned tasks or projects.
• Processed orders accurately and efficiently using a computer system.
• Assisted with training new employees on proper order fulfillment techniques.
• Confirmed items picked for orders by keying codes into system.
• Processed customer transactions efficiently at the checkout counter.
• Assisted customers with product inquiries and store navigation.
• Maintained accurate cash drawer balance throughout shifts.
• Handled returns and exchanges according to store policies.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Helped customers find specific products, answered questions, and offered product advice.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Used suggestive selling techniques to promote add-on sales.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.

General surgeries, multiple gynecological procedures, plastic, ortho, cesarean section, Laproscopic multiple procedures, cysto cases, trauma team for two years. Passed instruments and assisted surgeon.

• Prepared surgical instruments and equipment for various procedures.
• Assisted surgeons during operations by providing necessary tools promptly.
• Maintained sterile environments by following infection control protocols.
• Collaborated with nursing staff to ensure efficient patient care.
• Monitored surgical supplies and restocked as needed throughout shifts.
• Educated new staff on surgical techniques and equipment usage.
• Participated in continuous training to stay updated on best practices.
• Communicated effectively with surgeons, nurses, anesthesiologists, and scrub techs while performing duties in the OR environment.
• Assisted in positioning patients on operating table and covered them with sterile drapes.
• Prepared and maintained sterile field for surgical procedures.
• Set up equipment, tools, and supplies for procedures and organize instruments as directed in surgeons' preference cards.
• Assisted surgeon by passing instruments and sterile supplies throughout operation.
• Recounted surgical instruments and supplies at end of operation, eliminating chance of items left inside patient.
• Ensured all necessary equipment was available for each procedure.
• Observed aseptic technique and infection control protocols at all times.

General surgeries. Laproscopic and open surgeries. Gynecological, colon resections, plastics, ear, nose, throat procedures.

• Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
• Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
• Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
• Participated in continuing education courses related to surgical technology practices.
• Kept track of expiration dates on sterile items used in surgeries.
• Ensured that all specimens were collected properly according to hospital protocol.
• Set up equipment, tools, and supplies for procedures and organize instruments as directed in surgeons' preference cards.
• Assisted surgeons during operations by passing tools and maintaining a sterile field.

• Prepared surgical instruments and equipment for procedures at Parkview Hospital.
• Assisted surgeons during operations by providing needed tools and supplies.
• Maintained a sterile environment by following infection control protocols.
• General team and trauma cases.
• Passed and assisted in surgeries.