Amy Chauhan
New Delhi
Summary
Dynamic Human Resources professional with extensive experience at Axis Bank Ltd, specializing in employee experience and retention strategies. Proven ability to leverage data analytics to enhance recruitment processes and implement effective performance management systems. Adept at fostering employee engagement and wellness programs, ensuring a productive and compliant workplace.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resources - Employee Experience Manager
Axis bank ltd
Mumbai
06.2022 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Designed customized solutions to meet individual customer needs while delivering quality results.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Conducted background checks and reference checks of prospective employees.
- Organized employee directories and updated individual contact information.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Created and implemented employee retention strategies.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Directed HR programs, policies and processes to improve operational efficiency.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Handled employee discipline and termination to address policy infractions.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Recruited new employees and built relationships, driving visibility.
- Created job postings, tracked applicants and maintained applicant database.
- Assisted in employee recruitment, hiring and interview processes.
- Worked effectively in team environments to make the workplace more productive.
Senior Process Associate
Accenture India private Limited
Bangalore
09.2021 - 06.2022
- Analyzed key performance indicators to identify effective strategies.
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Senior Associate Ops
WNS Global Services
Gurgaon
02.2018 - 06.2018
- Greeted guests and vendors to assist in navigating space.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Analyzed data and created reports for senior management.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Senior Process Associate
Tata Consultancy Services
Gurgaon
02.2015 - 03.2017
- Analyzed key performance indicators to identify effective strategies.
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Implemented quality assurance measures to ensure accuracy of information collected from customers.
- Audited company's legal documents to verify compliant policies and procedures.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
Team Member
Bank of America
Gurgaon
09.2011 - 02.2015
- Monitored expiration dates on food items for freshness assurance.
- Addressed customer needs, responding to specific requests.
- Identified opportunities for process improvements within the department.
- Monitored operations and reviewed records and metrics to understand company performance.
- Resolved customer issues promptly in a professional manner.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Participated in training sessions for new employees when needed.
- Trained new team members using approved training materials and information.
- Participated in team meetings to discuss strategies for improvement.
- Maintained positive working relationship with fellow staff and management.
- Upheld high standards of productivity and quality in operations.
- Collaborated with team members to achieve daily goals.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
Education
Bachelor of Arts - Arts
PPN PG College Kanpur
Kanpur01-2006
Skills
- Employee experience
- Banking operations support
- Key holder
- Employee engagement
- Onboarding processes
- Recruiting and interviewing
- HR policies and procedures
- Employee surveys
- Post-hire check-ins
- Hiring and onboarding
- Records management
- Employee wellness programs
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- Wellness Sherpa
- Pause and bias
Amy Chauhan
As a Circle Employee Experience Manager at Axis Bank, over the past year, the focus has been on managing seamless pre- and post-joining activities across West Regional circles. This includes ensuring compliance, handling background verifications, managing salary account openings, and facilitating the onboarding process through tools like Hire-Craft, Ripplehire, and Oracle HR systems. Collaborated with teams to enhance operational efficiency and streamline processes such as joining kit completion and the Intunes company portal.
With over three years in human resources, including prior experience as a Program Manager for Axis Bank's RA-Training program, contributed to optimizing training schedules, improving attendance tracking, and enhancing communication with business teams. Proficiency in applicant tracking systems, Microsoft Office, and mobile applications supports a commitment to fostering inclusive and efficient HR practices that prioritise accessibility and equity.
Timeline
Human Resources - Employee Experience Manager
Axis bank ltd
06.2022 - Current
Senior Process Associate
Accenture India private Limited
09.2021 - 06.2022
Senior Associate Ops
WNS Global Services
02.2018 - 06.2018
Senior Process Associate
Tata Consultancy Services
02.2015 - 03.2017
Team Member
Bank of America
09.2011 - 02.2015
Bachelor of Arts - Arts
PPN PG College Kanpur
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