Summary
Overview
Work History
Education
Skills
References
Certification
Affiliations
References
Timeline
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AMY C. McCLOUD

Kokomo

Summary

Dynamic professional with a proven track record of excelling in curriculum design and community engagement. A visionary leader skilled in project implementation, achieving a proven revenue increase while mentoring diverse teams. Committed to fostering strategic partnerships and enhancing educational programs for underserved populations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Employer Consultant & Achieve Your Degree/GUILD Coordinator

Ivy Tech Community College Kokomo Service Area
Kokomo
01.2022 - 06.2025
  • Cultivated strategic business alliances, connecting partners with campus resources.
  • Coordinated with diverse teams to design and deliver customized training programs for various industries.
  • Planned and hosted community events to promote campus offerings and programs.
  • Supported community engagement initiatives with organizations, including City Chambers and WorkOne, across multiple counties.
  • Designed and instructed courses for leaders and individuals, addressing communication etiquette, management essentials, career exploration, and conflict resolution.

Director and Co-Founder

I.M.PA.C.T. International Enterprise, Inc 501c3
11.2016 - 01.2023
  • Developed Christian and academic educational programs for underserved, high-risk, and disabled individuals of all ages.
  • Conducted monthly Christian education classes for girls in Marion County Juvenile Detention Center using original content.
  • Collaborated with schools, businesses, and non-profits to execute local and international mission initiatives.
  • Organized two trips to Uganda, collecting over 3,500 shoes through partnerships with local schools and businesses.

Skills Coach Leader (Manager)

Otis R Bowen Center for Humanities
Kokomo
01.2019 - 06.2022
  • Supervise, mentor, and develop a team of 13 or more staff members.
  • Perform initial patient assessments, and manage and update charts for over 250 new and existing patients.
  • Organize and conduct regular staff meetings to train on current systems, policies, procedures, and guidelines provided by the company, and the State of Indiana.
  • Builds and maintains partnerships with local businesses and non-profits.
  • Establish and nurture partnerships with local businesses and non-profits.
  • Manage fiscal YTD, YOY, and MTD budgets, successfully minimizing losses. Achieved a 61% increase in revenue over the budgeted amount for 2021 since July 2020. Howard County ranked #1 out of 20+ remote counties within the company. Attained a net increase of 300+% MTD and YOY, and reduced write-offs by over 80% from the budgeted amount for July 2021.

Regional Cosmetics Sales Professional

L’Oreal, Estee Lauder & Elizabeth Arden Cosmetics and Fragrance
Indianapolis
10.2011 - 08.2019
  • Company Overview: Indiana
  • Contracted to Increase Sales during Special Events including NMA Events with Alex Sanchez, GWP, Beauty Week, Holiday, Indianapolis Black Expo and Individual Counter/Store Events.
  • Mentor Beauty Advisors on application methods and techniques, organize events, monitor performance metrics, handle various administrative tasks, oversee visual merchandising, recruit new business, and sustain existing business while acquiring new clients.
  • Achieved a 131% increase in sales YOY.
  • Received the highest score of 98% in the 7 years of Secret Shops conducted at that counter. Grade was based on greeting, appearance, expertise on products and standards, and ability to gather follow-up information.
  • Indiana

Branch Manager, Retail Wireless Communications

The Cellular Connection
Indianapolis
01.2008 - 09.2011
  • Company Overview: Indianapolis, IN.
  • Hired to teach, train, and develop sales staff, while managing inventory and exceeding net profit goals.
  • Hand-selected to travel to new franchises throughout the Midwest to instruct managers and full-time employees about policy procedures, sales techniques, inventory management, and how to prepare for opening.
  • I began my career as part-time sales staff, and I was promoted three times within the first 18 months. Assigned the largest and biggest-staffed store in the Corporation.
  • Delivered tangible and measurable net profit results. Average wireless units prior to arrival ranged from 150 to 175 per month. Increased the monthly range to 235-260 per month in 12 months.
  • Impact: Awarded Top Performing Retail Manager within the Indiana Region for the 2011 fiscal year.
  • Increased commercial accounts by 40% year over year, which directly affected profit and loss.
  • A substantial increase in sales volume necessitated building a new store to triple the available retail space, staff, and inventory.
  • Indianapolis, IN

Education

Leadership Kokomo Graduate -

05.2024

Simplex 1 Certificate -

12.2022

B.S. - Organizational Leadership

University of Indianapolis
01.2018

Skills

  • Visionary leader
  • Curriculum design
  • Youth and adult education
  • Project implementation
  • Customer relationship management
  • Organizational development
  • Public speaking
  • Stakeholder engagement
  • Verbal and written communication
  • Community engagement

References

Available Upon Request

Certification

  • Simplex 1 - December 2023
  • Leadership Kokomo Graduate - May 2024
  • Foundations of Life Coaching - June 2025

Affiliations

  • Widow's Purse non- profit organization - May 2023
  • Thrive Kokomo Non-Profit Leadership Council - January 2025

References

References available upon request.

Timeline

Employer Consultant & Achieve Your Degree/GUILD Coordinator

Ivy Tech Community College Kokomo Service Area
01.2022 - 06.2025

Skills Coach Leader (Manager)

Otis R Bowen Center for Humanities
01.2019 - 06.2022

Director and Co-Founder

I.M.PA.C.T. International Enterprise, Inc 501c3
11.2016 - 01.2023

Regional Cosmetics Sales Professional

L’Oreal, Estee Lauder & Elizabeth Arden Cosmetics and Fragrance
10.2011 - 08.2019

Branch Manager, Retail Wireless Communications

The Cellular Connection
01.2008 - 09.2011

Leadership Kokomo Graduate -

Simplex 1 Certificate -

B.S. - Organizational Leadership

University of Indianapolis

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AMY C. McCLOUD