Amy Duehmig
Avilla,IN
Summary
Proven Insurance Specialist with a track record of enhancing customer satisfaction and streamlining policy management at Harrison Dental Group. Skilled in policy analysis and demonstrating a strong work ethic, Excel in improving operational efficiency and resolving complex insurance issues, ensuring high levels of client satisfaction and team collaboration.
Overview
16
16
years of professional experience
Work History
Insurance Specialist
Harrison Dental Group
01.2024 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Communicated effectively with members of operations, finance, and clinical departments.
- Streamlined policy management by regularly updating client information and tracking policy changes.
Insurance Coordinator
Afdent Dental Services
08.2016 - 01.2024
- Verified insurance and communicated coverage to staff and patients.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained prior authorization and precertification for outpatient procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Assisted in resolving complex insurance claims, liaising between clients and providers for favorable outcomes.
Mortgage Loan Officer
Farmers & Merchants Bank
01.2009 - 07.2016
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Education
High School Diploma -
Central Noble High School
Skills
- Documentation skills
- Policy analysis
- Strong work ethic
- Customer service
- Policy writing
- Upselling
- Insurance program management
- Customer billing
- Data entry
- Insurance eligibility
- Policy changes
Personal reference
- Nikkitta Smiley (260) 579-5541
- Jennifer Soto (260) 312-4810
Timeline
Insurance Specialist
Harrison Dental Group
01.2024 - Current
Insurance Coordinator
Afdent Dental Services
08.2016 - 01.2024
Mortgage Loan Officer
Farmers & Merchants Bank
01.2009 - 07.2016
High School Diploma -
Central Noble High School