Amy Holsapple
Indianapolis
Summary
Dynamic professional with extensive experience at Zesco FSR and Zesco Products, excelling in service routing and customer relationship management. Proven track record in enhancing operational efficiency and client satisfaction through effective communication and problem-solving. Skilled in parts ordering and repair coordination, ensuring timely service delivery and optimal resource utilization.
Overview
31
31
years of professional experience
Work History
Dispatcher
ZESCO FSR
Indianapolis
07.2019 - Current
- Streamline repair service routes to maximize operational efficiency.
- Facilitate communication between service technicians and customers to enhance service efficiency.
- Research and order essential parts and supplies for technicians to ensure timely and effective repair services.
- Create detailed quotes for clients and coordinate the ordering of repair parts.
- Inform customers of service call status through text, email, or phone, ensuring timely updates.
- Review completed call information to facilitate accurate processing for repair quotes and final billing.
- Collaborate with the sales team to coordinate efficient job installations of refrigeration systems
- Handle factory warranty calls, ensuring timely resolution of issues.
Sales Representative
ZESCO PRODUCTS
Indianapolis
07.1994 - 07.2019
- Conducted in-house and phone sales of commercial restaurant equipment and smallwares, enhancing client satisfaction.
- Conducted on-site analysis to assess product needs and demonstrated effective product utilization.
- Engaged with Manufacturer and Factory Representatives to optimize sales strategies and improve product understanding.
- Managed the procurement of direct shipments, ensuring competitive pricing and maximizing profitability.
- Coordinated freight shipment routing to ensure timely and efficient delivery.
- Leveraged Microsoft Business Solutions Navision to streamline sales processes and enhance data accuracy.
- Resolved complex customer issues by leveraging strong problem-solving skills, enhancing client satisfaction.
Education
High School Diploma -
Warren Central
Indianapolis05-1984
Refrigerant Regulations Update Training
United Refrigeration
Indianapolis03-2024
Water Filter & Reverse Osmosis Training
Duncan Supply
05-2025
Skills
- Service routing
- Parts ordering
- Client quoting
- Warranty management
- Repair coordination
- Customer relationship management
- Problem solving
- Prioritizing calls
- Verbal and written communication
- Attention to detail
- Geographical knowledge
- MS Teams
- MS Outlook
- MS Excel and Word
- RazorSync Field Management Software
- 8x8 Voiceover IP
- Mechanical & Technical Understanding
References
References available upon request.
Timeline
Dispatcher
ZESCO FSR
07.2019 - Current
Sales Representative
ZESCO PRODUCTS
07.1994 - 07.2019
High School Diploma -
Warren Central
Refrigerant Regulations Update Training
United Refrigeration
Water Filter & Reverse Osmosis Training
Duncan Supply