Summary
Overview
Work History
Education
Skills
Timeline
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Amy Johnson

Sellersburg,IN

Summary

Compassionate Newborn Care Technician at Norton Healthcare, skilled in diagnostic testing and clinical documentation. Enhanced patient satisfaction through effective communication and emotional support, while ensuring safety and hygiene standards. Recognized for reliability and teamwork, contributing to individualized care plans and fostering a positive healing environment.

Overview

6
6
years of professional experience

Work History

Newborn Care Technician

Norton Healthcare
11.2020 - Current
  • Improved patient satisfaction by addressing concerns and answering questions promptly.
  • Conducted routine equipment checks for proper functioning, reducing risks associated with faulty devices.
  • Enhanced patient comfort by providing attentive and compassionate care.
  • Contributed valuable input during interdisciplinary meetings discussing individualized care plans, emphasizing the importance of patient-centered care.
  • Maintained accurate patient charts and medical records.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Cleaned and sterilized instruments, equipment, and surfaces.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to the daily workflow of the hospital unit.
  • Provided support to audiologists during diagnostic audiology appointments when necessary, ensuring comprehensive care for affected infants.
  • Managed high volumes of work efficiently by prioritizing tasks based on urgency and importance.
  • Collaborated with hospital staff and healthcare providers to obtain accurate and complete birth record details for timely registration.
  • Increased customer satisfaction levels by providing responsive and courteous service to parents seeking assistance with obtaining their child's birth certificate.
  • Identified areas for improvement within existing processes, proposing innovative solutions that led to increased productivity levels among the Newborn Care Tech team.
  • Handled complex cases involving adoption or surrogacy arrangements, navigating legal requirements to ensure accurate recording of parentage information on birth certificates.
  • Improved the accuracy of birth certificate information by meticulously reviewing and verifying all submitted documents.

Patient Care Associate

Norton Healthcare
06.2019 - 11.2020
  • Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
  • Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary for an average of 12 couplets per shift.
  • Performed blood draws and other diagnostic tests accurately, facilitating swift analysis and treatment decisions.
  • Responded rapidly during emergencies, effectively following established protocols in collaboration with the healthcare team.
  • Actively participated in handoff reports between shifts to ensure continuity of care for each patient.
  • Assisted nurses with daily tasks, ensuring efficient workflow and high-quality care for patients.
  • Efficiently prepared rooms for new admissions, ensuring all necessary supplies were readily available upon arrival.
  • Documented patient interactions thoroughly in the electronic medical records system, maintaining accurate records for future reference.
  • Safely transferred patients using appropriate lifting techniques or mobility assistance devices as needed.

Education

ASN-In Progress - Prenursing/ Nursing

Ivy Tech Community College of Indiana
Sellersburg, IN
05-2027

GED -

Jeffersonville High School
Jeffersonville, IN
04.2006

Skills

  • Diagnostic testing
  • Clinical documentation
  • Equipment preparation
  • Medical equipment operation
  • Strong work ethic
  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Direct patient care

Timeline

Newborn Care Technician

Norton Healthcare
11.2020 - Current

Patient Care Associate

Norton Healthcare
06.2019 - 11.2020

ASN-In Progress - Prenursing/ Nursing

Ivy Tech Community College of Indiana

GED -

Jeffersonville High School

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Amy Johnson