Amy Keefer
Fort Wayne
Summary
Dynamic and detail-oriented professional with strong organizational abilities and effective time management skills. At Big Brothers Big Sisters of Northeast Indiana, I enhanced client satisfaction through proficient phone handling and efficient data input. Recognized for maintaining a welcoming environment and contributing to team success in high-volume customer service roles.
Overview
12
12
years of professional experience
Work History
Receptionist
Big Brothers Big Sisters of Northeast Indiana
05.2013 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Associate
Phil's One Stop
10.2023 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a neat and clean appearance of store, inside and out
- Kept a balanced cash drawer on a daily basis.
- Stocked merchandise and performed other duties as assigned by management
Customer Service Associate
Speedway Gas Station
04.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maintained a well stocked, neat and clean appearance of store inside and out.
- Performed a variety of sales transactions and kept a balanced cash drawer.
Education
Sociology, Psychology, Criminal Justice
Indiana University Purdue University
Fort Wayne, INAssociate of Science - Pre Social Work
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Strong organizational abilities
- Effective time management
- Proficient in handling phone inquiries
- Efficient data input
Timeline
Customer Service Associate
Phil's One Stop
10.2023 - 06.2024
Customer Service Associate
Speedway Gas Station
04.2022 - 09.2022
Receptionist
Big Brothers Big Sisters of Northeast Indiana
05.2013 - Current
Sociology, Psychology, Criminal Justice
Indiana University Purdue University
Associate of Science - Pre Social Work
Kalamazoo Valley Community College
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