Amy Miley
Oakland City,IN
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
39
39
years of professional experience
Work History
Logistics Coordinator
Medical Staffing Solutions, LLC/TotalMed Staffing
2016.10 - Current
- Introduce myself to new travel caregivers.
- Negotiate housing costs with prospective landlords to stay within our set budget per caregiver.
- Create a spreadsheet of all landlords and rental car companies that require payment each month then send that to our accounting department to assure timely payments.
- Book initial flights, along with their return flights, for caregivers that will be working in Hawaii and Alaska for 13 weeks.
- Send out lodging and rental car itineraries in a timely manner.
Contract Manager
Medical Staffing Solutions, LLC
2021.07 - 2023.10
- Approve and send out travel contracts for caregivers from all 50 states.
- Examine facility and vendor contracts for discrepancies and either approve or negotiate other terms to meet our company standards.
- Keep track of all sent contracts and when they are signed. Send out notification, company wide, once they are received back.
Recruiter
Medical Staffing Solutions, LLC
2016.04 - 2016.10
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Insurance Agent
Rosemeyer Agency
1998.04 - 2016.04
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Quoted, wrote and sold all lines of insurance.
- Specialized in Commercial Lines and Farm.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information for renewals.
- Consulted businesses on optimal insurance packages including onsite customer support to verify what coverages would be needed/recommended.
- Finalized sales and collected necessary deposits.
Customer Service Representative
Indiana Farm Bureau Insurance
1985.04 - 1998.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs and wants.
Education
Insurance Agent License - Insurance
Professional Training Institution
Evansville, IN05.1998
High School Diploma -
Gibson Southern High School
Fort Branch, IN05.1980
Skills
- Problem-Solving
- Decision-Making
- Customer Service
- Analytical Thinking
- Client Relations
- Sales Support
- Cost Control
- Critical Thinking
- Cost Reduction
Accomplishments
I was awarded the 2022 MVP Award for excelling in going above and beyond my normal daily work load.
Timeline
Contract Manager
Medical Staffing Solutions, LLC
2021.07 - 2023.10
Logistics Coordinator
Medical Staffing Solutions, LLC/TotalMed Staffing
2016.10 - Current
Recruiter
Medical Staffing Solutions, LLC
2016.04 - 2016.10
Insurance Agent
Rosemeyer Agency
1998.04 - 2016.04
Customer Service Representative
Indiana Farm Bureau Insurance
1985.04 - 1998.04
Insurance Agent License - Insurance
Professional Training Institution
High School Diploma -
Gibson Southern High School
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