Amy Santerre
Brownsburg
Summary
Dynamic professional with comprehensive expertise at Hendricks Regional Health Hospital, excelling in electronic health records and prior authorization. Demonstrates proficiency in elevating customer service and training staff effectively. Acclaimed for problem-solving acumen and dedication to operational excellence, ensuring precise billing and smooth patient interactions.
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist
Hendricks Regional Health Hospital
Brownsburg
05.2019 - Current
- Scheduled appointments using electronic health record systems.
- Managed incoming phone calls and directed inquiries to appropriate departments.
- Assisted patients with registration and paperwork completion.
- Handled billing inquiries and processed payments accurately.
- Greeted customers warmly and made them feel welcome.
- Prior Authorization.
- Handled claim edits for three different locations to ensure accuracy.
Prior Authorization Specialist
Atlas Orthopedics
Indianapolis
11.2000 - 04.2019
- Reviewed patient requests for prior authorizations and completed necessary documentation.
- Communicated with healthcare providers to gather additional patient information.
- Coordinated with insurance companies to verify coverage and obtain approvals.
- Maintained accurate records of authorization requests and status updates.
- Collaborated with clinical staff to ensure timely submission of authorizations.
- Trained new staff on procedures for handling prior authorizations efficiently.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Notified ordering providers of denied authorizations.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
Assistant Manager
Brownsburg Community Childcare
Brownsburg
01.1998 - 11.2000
- Coordinated communication between parents, staff, and community resources.
- Supervised daily operations of childcare programs and staff activities.
- Trained and mentored new staff on policies and procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Some College (No Degree) - Business Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Electronic health records
- Appointment scheduling
- Billing inquiries
- Prior authorization
- Insurance verification
- Customer service
- Team collaboration
- Training new staff
- Problem-solving skills
- Multitasking and organization
- Telephone etiquette
Timeline
Front Desk Receptionist
Hendricks Regional Health Hospital
05.2019 - Current
Prior Authorization Specialist
Atlas Orthopedics
11.2000 - 04.2019
Assistant Manager
Brownsburg Community Childcare
01.1998 - 11.2000
Some College (No Degree) - Business Management
Ivy Tech Community College of Indiana
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