Amy Shell
Aurora
Summary
Adaptable professional with a versatile background in education and hospitality. Known for strong leadership and effective communication skills, contributing to positive environments and operational efficiency. Ready to leverage expertise to enhance guest experiences and team performance.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
PENN Entertainment
Lawrenceburg, IN
06.2025 - Current
- Greeted and assisted guests, ensuring positive first impressions and smooth check-in experiences.
- Managed reservations using hotel management software, accurately processing bookings and cancellations.
- Responded to guest inquiries and concerns, providing information about hotel services and local attractions.
- Collaborated with housekeeping to maintain room readiness, facilitating timely room turnover for incoming guests.
- Handled cash and credit transactions efficiently, ensuring accurate billing and financial reporting.
- Maintained cleanliness of front desk area, creating a welcoming environment for guests upon arrival.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Food and Beverage Supervisor
Cincinnati Zoo and Botanical Gardens
Cincinnati, OH
06.2024 - 06.2025
- Supervised daily food and beverage operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management practices to maintain stock levels efficiently.
- Coordinated with kitchen staff to streamline food preparation and service timing.
- Identified team weak points and implemented corrective actions to resolve concerns.
Special Education Paraprofessional
SDCSC
Aurora, IN
08.2022 - 05.2024
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by reinforcing positive behavior and social skills among students.
- Collaborated with educators to adapt instructional materials for enhanced accessibility and engagement.
- Monitored student progress and provided feedback to teachers regarding behavioral and academic developments.
Daycare Teacher
Little Red Academy
Aurora, IN
05.2019 - 08.2022
- Developed age-appropriate lesson plans to promote cognitive and social development.
- Implemented positive behavior reinforcement techniques to foster a supportive learning environment.
- Collaborated with parents to communicate child progress and address developmental concerns.
- Led classroom activities that enhanced children's creativity through art and music exploration.
Education
High School Diploma -
Norwood High School
Norwood, OHSkills
- Time management
- Customer service
- Hospitality services
- Administrative skills
Timeline
Front Desk Clerk
PENN Entertainment
06.2025 - Current
Food and Beverage Supervisor
Cincinnati Zoo and Botanical Gardens
06.2024 - 06.2025
Special Education Paraprofessional
SDCSC
08.2022 - 05.2024
Daycare Teacher
Little Red Academy
05.2019 - 08.2022
High School Diploma -
Norwood High School