Amy Watson
Boonville
Summary
My objective is to bring and share my experience and knowledge as well as a vast array of management skills to your organization. I bring compassion, empathy and understanding to your staff and individuals.
Overview
31
31
years of professional experience
Work History
Associate Director of Community Services
SIRS
10.2022 - 06.2025
- Overseeing day to day operations for Residential and Community clients and staff. Ensuring all schedules are completed, as well as working to cover any last-minute shift openings. Performance reporting on various tasks within the organization.
Residential & Community Specialist
SIRS
08.2021 - 10.2022
- Daily management of caseload of approximately 35 individuals, including meeting schedules, ensuring services are properly executed, staffing
Employment Consultant
SIRS
02.2021 - 08.2022
- Working with individuals to build employment skills, gain and maintain employment. Monthly reporting and updates for approximately 22 clients, including contact with Vocational Rehab counselors, families and employers.
Manager
AT&T
11.1994 - 07.2019
- Overseeing daily operations, managing staff of 15-36 people, ensuring compliance with FCC regulations, providing telephone service throughout the country, including emergency outages for all major hospitals and banks, as well as Presidential accounts in various locations. Management responsibilities included ensuring all training completed in a timely manner, working with other departments on large projects involving high profile accounts or events, and handling day-to-day questions and issues, as well as scheduling conflicts to ensure adequate staffing for projected projects.
Education
High School Diploma -
William Henry Harrison High School
Evansville, IN 06-1986
Skills
- Operational leadership
- Effective communication
- Strategic issue analysis
- Relationship building
- Decision-making
- Team collaboration and leadership
- Process improvement
- Operations management
- Critical thinking
- Crisis management
- Onboarding and training
- MS office
- Hiring and training
- Resources allocation
- Community outreach
- Schedule coordination
- Performance evaluations
- Diversity and inclusion initiatives
- Staff scheduling
- Verbal and written communication
- Recruiting and interviewing
- Reporting and documentation
- Strategic planning
- Staff coordination
- Staff development
- Staff management
Communication
In my current position, I ensure staffing is acquired when needed, trainings are completed in a timely manner, as well as handling any questions, issues or concerns from staff. I work closely with the Director of Community Services to ensure all locations are operating smoothly.
Leadership
Successfully leading and guiding employees to achieve their own goals as well as goals of our individuals. Critical decision-making to aid in solving case management problems. Attended INARF Leadership Academy to gain additional leadership skills and knowledge, allowing me to become a well-rounded leader.
Timeline
Associate Director of Community Services
SIRS
10.2022 - 06.2025
Residential & Community Specialist
SIRS
08.2021 - 10.2022
Employment Consultant
SIRS
02.2021 - 08.2022
Manager
AT&T
11.1994 - 07.2019
High School Diploma -
William Henry Harrison High School
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