Amy Williams
Noblesville
Overview
8
8
years of professional experience
Work History
CSR
TEKsystems
08.2024 - Current
- Handling calls for the FHA Resource Center in regard to various FHA loan types.
- Offering assistance to loan borrowers in need of resources for loss mitigation options, servicing, and general loan assistance.
- Providing information for credit underwriting regarding borrower eligibility, assets, credit history, and income/employment requirements.
- Assisting in general FHA loan origination.
- Handling complaints from multifamily housing, lender complaints, discrimination complaints, as well as rental complaints.
- Offering rental assistance for low-income housing, emergency housing, and subsidized housing.
- Providing resources for homes involved in PDMDA, including disaster relief resources, guidelines, and available grants, as well as documenting information for FEMA.
- Providing assistance with options provided by the FHA for the purchase of homes, including foreclosed homes and homeownership programs available for assistance.
Property Manager
SHEEHAN PROPERTY MANAGEMENT-IN
10.2023 - 01.2024
- Oversee all marketing & leasing efforts by one Leasing Agent
- Utilize Revenue Optimizing Software (Yieldstar) to manage renewals and new leases
- Creating & following an annual budget
- Reviewing Financial Statements and execute Variance Reporting
- Maintaining a motivating work atmosphere while developing staff
- Working with Maintenance Supervisor & Corporate Maintenance Staff on Property & Cap Ex Projects
- Helping with office duties of scheduling showings, coordinating maintenance, talking with perspective clients, and managing overall office operations
- Responding to tenant questions and complaints in a timely manner
- Contacting tenants to collect overdue rent or to discuss other issues that require immediate attention
- Coordinating /scheduling maintenance on properties by connecting appropriate contractors to the tenants
- Follow-up on maintenance issues to ensure timely and satisfactory resolution
- Establish rapport with tenants so they always feel valued and appreciated
- Managing utilities to ensure all utilities have been transferred to appropriate parties; including tenants and the company
- Ensuring that all properties have utilities turned on and kept on
- Performing simple maintenance and cleaning tasks as required in various apartment buildings units, common areas and single family homes
- Enter bills in accounting system, paying bills, following up with tenants for rent receivables, etc
Assistant Manager
SHEEHAN PROPERTY MANAGEMENT-IN
07.2021 - 10.2023
- While performing Assistant Manager job requirements, I was responsible for assisting Property Manager with all resident concerns
- Payment of all incoming monthly property bills, ensuring all resident payments and accounts were accurate and updated
- Assisting with managing maintenance staff as well as leasing staff
- Communicating with all residents in regard to late payments and filing for evictions as needed
- If evictions are filed, communication with attorneys and ensuring all documentation has been properly provided
- Initial preparation and closing of all final account statements upon expiration of lease agreement and or evictions
- Correspondence with all outside vendors used for contract services
- During this time I obtained a CALP (Certified Apartment Leasing Professional) certification
Leasing Consultant
SHEEHAN PROPERTY MANAGEMENT-Indianapolis, IN
07.2017 - 07.2021
- Contacting potential residents by responding to outside leads and using sales techniques to encourage community visit
- Determine preferred unit availability best suiting potential residents specific needs
- Rent property apartments to potential residents
- Promoting lease renewals
- Offering excellent customer service to residents as well as prospective residents
- Maintaining resident and property files
- Reply to phone calls and emails
- Articulate brand and benefits to potential residents
- Was awarded Leasing Consultant of the year in2020 for highest leasing ratio
Education
High school diploma - undefined
Indianapolis, IN08.2001
Skills
- Property Leasing
- Assistant Manager Experience
- Property Management
- Accounts Payable
- Fair Housing Regulations
- Marketing
- Management
- Bookkeeping
- Financial Report Writing
- Accounting
- Microsoft Outlook
- Payroll
- Cash Handling
- Office Management
- Inventory Control
- General Ledger Accounting
- Microsoft Office
- Organizational skills
- English
- Accounting software
Additional Information
During my time at the FHA Resource Center, I have gone through all government clearances to be an employee of the Federal Government.
Timeline
CSR
TEKsystems
08.2024 - Current
Property Manager
SHEEHAN PROPERTY MANAGEMENT-IN
10.2023 - 01.2024
Assistant Manager
SHEEHAN PROPERTY MANAGEMENT-IN
07.2021 - 10.2023
Leasing Consultant
SHEEHAN PROPERTY MANAGEMENT-Indianapolis, IN
07.2017 - 07.2021
High school diploma - undefined
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