ANKUSH BIHANI
Bengaluru
Summary
Customer-focused professional with over 9 years of experience in sales, client handling, and front-office operations. Proven ability to manage customer interactions, resolve issues efficiently, and coordinate with internal teams to ensure high levels of customer satisfaction. Experienced in real estate sales, automotive retail (Royal Enfield), and hospitality environments. Seeking a growth-oriented role in Sales, Customer Relations, or Business Development.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Sales Executive - Real Estate
Sobha Ltd.
Bengaluru
01.2026 - Current
- Handling customer inquiries, lead generation, and site visit coordination for Sobha residential projects.
- Assisting clients with project presentations, pricing discussions, and booking process.
- Maintaining follow-ups and lead tracking through CRM to improve sales conversion.
Senior Sales & Web Executive
Royal Enfield - Kwality Mobikes Pvt. Ltd.
Bengaluru
07.2024 - 12.2025
- Managed end-to-end sales process for walk-in and online leads, consistently achieving monthly sales targets.
- Built strong customer relationships and coordinated with finance, insurance, and registration teams for smooth vehicle delivery.
- Maintained accurate CRM/DMS updates and tracked lead conversion metrics.
Purchase & Sales Coordinator
Marcom Solutions
Bengaluru
03.2020 - 05.2024
- Coordinated purchase and sales operations with timely client communication and order processing.
- Maintained sales documentation, purchase orders, and inventory records.
Front Desk Executive
Tech Park Hotels Pvt. Ltd.
Bengaluru
08.2018 - 02.2020
- Managed guest check-in/check-out, bookings, billing, and complaint resolution.
- Coordinated with housekeeping and operations teams for smooth guest experience.
Business Operations Support
Family Business - Tours & Travels
North Bengal
01.2015 - 01.2018
- Assisted with customer bookings, itinerary planning, and vendor coordination.
Education
Bachelor's Degree - Arts / Hotel Management
North Bengal University
West BengalSkills
- Lead Management
- Sales Conversion
- Customer Acquisition
- Funnel Tracking
- Client Relationship Management
- Complaint Resolution
- Customer Retention
- After-Sales Service
- Front Office Operations
- Purchase Coordination
- Vendor & Internal Team Coordination
- CRM Basics
- Dealer Management System (DMS)
- MS Excel
- MIS & Sales Reporting
Accomplishments
- Consistently exceeded monthly sales targets through effective lead management.
- Maintained high customer satisfaction levels across hospitality and sales roles.
- Ensured accurate CRM and MIS reporting, improving follow-up efficiency.
Languages
- English
- Hindi
- Nepali
- Marwari
- Bengali
Languages
English
Proficient
C2
Hindi
Proficient
C2
Nepali
Proficient
C2
Bengali
Proficient
C2
Marw
Beginner
A1
Timeline
Sales Executive - Real Estate
Sobha Ltd.
01.2026 - Current
Senior Sales & Web Executive
Royal Enfield - Kwality Mobikes Pvt. Ltd.
07.2024 - 12.2025
Purchase & Sales Coordinator
Marcom Solutions
03.2020 - 05.2024
Front Desk Executive
Tech Park Hotels Pvt. Ltd.
08.2018 - 02.2020
Business Operations Support
Family Business - Tours & Travels
01.2015 - 01.2018
Bachelor's Degree - Arts / Hotel Management
North Bengal University