ANA GONZALEZ
Hammond
Summary
Accomplished General Manager with a proven track record , enhancing profitability through effective cost control and operations management. Demonstrated ability to foster team unity, achieving high customer satisfaction and employee morale. Skilled in staff leadership and performance evaluations, adept at driving innovation and quality service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Omakin Restaraunts
12.2023 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Hospice Aide
Unity Hospice Care
03.2017 - 01.2024
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
General Manager
CWK
02.2013 - 01.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Shift Supervisor
Burger King
04.2008 - 11.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Scheduling and rostering
- Customer service
- Quality control
- Performance evaluations
- Purchasing
- Cost controls
- Staff leadership
- Staff supervision
- Hiring procedures
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
Timeline
General Manager of Food Service
Omakin Restaraunts
12.2023 - Current
Hospice Aide
Unity Hospice Care
03.2017 - 01.2024
General Manager
CWK
02.2013 - 01.2017
Shift Supervisor
Burger King
04.2008 - 11.2012
No Degree - Nursing
Ivy Tech Community College of Indiana
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