Ana Rodriguez
Elkhart
Summary
Professional healthcare technician skilled in patient care, Known for strong teamwork, adaptability, and reliability in fast-paced environments. Proven ability to assist medical staff during critical procedures and maintain calm under pressure. Strong communicator with focus on achieving results and providing high-quality care.
Overview
12
12
years of professional experience
Work History
E.D Tech
Elkhart General Hospital
2023.04 - Current
- Assist patient needs and prioritize care in high-pressure environments.
- Assist patients with performing activities of daily living
- Collaborated with medical staff to ensure efficient patient flow and timely treatment.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Collected basic samples including venipuncture lab draws, blood glucose monitoring, urine specimens, and nasal swabs. Labeled specimens properly, and transferred to laboratory for testing.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Assisted with lifting and moving patients.
- Observed patient behavior to report changes to medical personnel.
- Advocated for patient comfort and safety, fostering a supportive environment within the ED.
- Ensured patient safety with strict adherence to infection control protocols and proper use of personal protective equipment.
- Upheld patient confidentiality by adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Facilitated continuity of care by effectively communicating patient updates to incoming staff during shift change reports.
- Promoted a positive work environment through respectful communication with colleagues, fostering teamwork and collaboration across the department.
- Promote safety and security measures by using de-escalation techniques with disruptive patient situations.
- Promptly responded to critical situations, assisting in life-saving interventions like CPR administration.
Manager/ Server
Rg’s Pancake House
2014.05 - 2023.09
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Welcomed and greeted guests before presenting special menu items to clients.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Monitored server performance and provided feedback to enhance server delivery.
- Liaised between servers and upper management to address issues and manage challenges.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Collaborated with kitchen staff to enhance communication and streamline order accuracy.
- Implemented efficient table management strategies to reduce wait times for customers.
Education
Elkhart Memorial High School
Elkhart, IN05.2017
Associate of Science - Nursing
Ivy Tech Community College of Indiana
South Bend, IN2026-05
Technical Certificate in Indiana College Core -
Ivy Tech Community College of Indiana
South Bend, IN2025-05
Skills
- Calm and Pleasant Demeanor
- Teamwork and Collaboration
- Fluent in Spanish
- Dependable and Responsible
- Organization and Time Management
- Excellent Communication
- Multitasking Abilities
- Self-Motivated
- Basic patient care
- Collecting medical samples
- Medical terminology
- Orthopedic splint application
- CPR certification
- Welle Training
- Vital signs monitoring
- Measuring and monitoring vitals
Languages
Spanish
Native or Bilingual
Timeline
E.D Tech
Elkhart General Hospital
2023.04 - Current
Manager/ Server
Rg’s Pancake House
2014.05 - 2023.09
Elkhart Memorial High School
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Technical Certificate in Indiana College Core -
Ivy Tech Community College of Indiana