Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Affiliations
Languages
References
Timeline
Generic

Ana Villalobos

Fort Wayne

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

6
6
years of professional experience

Work History

Customer Support Team Member (Hypothetical)

Bloomberg
01.2025 - Current
  • Company Overview: Job Simulation on Forage
  • Completed a job simulation acting as a hypothetical Bloomberg Customer Support team member
  • Created a task management schedule by using the Eisenhower Matrix to prioritize tasks
  • Conducted a root cause analysis enabling a client to make better use of a variety of Bloomberg Terminal features
  • De-escalated and solved challenging customer issues
  • Job Simulation on Forage

Shipping Clerk

Vera Bradley
Fort Wayne
06.2022 - 07.2022
  • Prepared packages for shipping and determined most economical shipping methods.
  • Verified shipping documents for accuracy.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Processed returns according to established guidelines.

Front Desk Associate

Massage Envy
Fort Wayne
03.2022 - 04.2022
  • Utilized problem-solving skills to resolve customer complaints in an efficient manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Input and confirmed reservations for guests.
  • Reviewed accounts to assess open charges and answer customer questions.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Processed guest payments through cash registers or credit card machines in an accurate manner.
  • Monitored lobby activity throughout shift to ensure safety of guests and staff members.

Crew Member

Panda Express
Fort Wayne
10.2020 - 10.2021
  • Responsible for serving customers appropriately and cleaning up after myself
  • Trained in every cleaning duty, doing cash pulls, and working with food properly
  • Practiced good time management and followed all work rules
  • Used good communication skills to work well with coworkers and exceed customer's expectations

Crew Member

Dairy Queen
Fort Wayne
07.2019 - 01.2021
  • Responsible for keeping area cleaning, working hard, and managing time wisely
  • Trained in dealing with cash, cooking, prepping, and performing office duties like counting drawers/the safe and making deposits
  • Communicates effectively with coworkers and keeps a positive attitude to give great customer service

Education

Bachelor of Science -

Purdue Fort Wayne
05-2025

Core 40 Diploma -

Northrop High School
06.2021

Skills

  • Organization
  • Professionalism
  • Written communication
  • Strong problem solver
  • Adaptability and flexibility
  • Team collaboration
  • Telephone and email etiquette
  • Teamwork
  • Active listening
  • Multitasking Abilities
  • Excellent communication
  • Customer service

Extracurricular Activities

Babysitting Church Volunteering

References

  • Marleny Palma, Employee, Panda Express, 6205 Lima Rd, Fort Wayne, IN, 46818, 260-416-0002, marlenypalmtree13@gmail.com
  • Marcy Ball, Student, Purdue Fort Wayne, 2101 E Coliseum Blvd, Fort Wayne, IN, 46805, 260-481-5735, ballml@pfw.edu

Affiliations

  • Writing
  • Jewelry Making
  • Guitar and clarinet

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Customer Support Team Member (Hypothetical)

Bloomberg
01.2025 - Current

Shipping Clerk

Vera Bradley
06.2022 - 07.2022

Front Desk Associate

Massage Envy
03.2022 - 04.2022

Crew Member

Panda Express
10.2020 - 10.2021

Crew Member

Dairy Queen
07.2019 - 01.2021

Bachelor of Science -

Purdue Fort Wayne

Core 40 Diploma -

Northrop High School

Similar Profiles

CREATE PROFILE
Ana Villalobos