ANAGHA HAMPASAGAR
Bengaluru
Summary
Results-oriented Tech Lead with a strong history of surpassing customer expectations and enhancing satisfaction metrics. Expertise in resolving complex technical challenges and streamlining troubleshooting processes, while effectively collaborating with cross-functional teams to boost product stability. Proven ability to drive customer success and revenue growth through innovative solutions and advanced problem-solving skills.
Overview
6
6
years of professional experience
Work History
Tech Lead
Cognizant
01.2024 - Current
- Develop, implement, and maintain technical support procedures.
- Manage the technical support team, and provide guidance, training, and support.
- Monitor and track customer support requests, and provide timely resolutions.
- Evaluate customer support requests, and ensure proper resolution.
- Provide feedback to the team on performance and opportunities for improvement.
- Proficient in managing end-to-end ETL processes, with hands-on experience in the development, scheduling, and maintenance of ETL jobs using tools such as Control-M and Informatica.
- Skilled in testing ETL jobs, and expertly capable of migrating ETL jobs from QA to PROD.
Senior System Engineer
Cognizant
01.2021 - 12.2023
- Experienced in Control-M, with proficiency in developing, scheduling, maintaining, and managing ETL jobs in Control-M.
- Skilled in building and validating job flows in Control-M, ensuring optimal performance and timely completion of ETL jobs.
- Skilled in testing ETL jobs, and expertly capable of migrating ETL jobs from QA to PROD, ensuring flawless service delivery.
Programmer Analyst Trainee
Cognizant
01.2019 - 12.2021
- Proficient in incident management, with hands-on experience in effectively handling INCs as expected.
- Skilled in real-time monitoring, event enrichment, noise elimination, escalation, and self-resolution of alerts to ensure prompt incident response.
- Experienced in organizing power downs/QMW, and implementing blackouts to eliminate false alerts, and ensure uninterrupted service delivery.
- Adept at continuous service improvement (CSI) in UNIX, Windows, and database monitoring to enhance production stability, and ensure optimal service delivery.
Education
Bachelor of Computer Applications -
KLE's PC Jabin College
01-2019
Pre-university -
KLE' S H S K Pre-university College
01-2016
Skills
- Control-M
- Informatica
- UNIX
- SQL
- Jenkins
Languages
- Kannada
- English
- Hindi
Timeline
Tech Lead
Cognizant
01.2024 - Current
Senior System Engineer
Cognizant
01.2021 - 12.2023
Programmer Analyst Trainee
Cognizant
01.2019 - 12.2021
Bachelor of Computer Applications -
KLE's PC Jabin College
Pre-university -
KLE' S H S K Pre-university College