Anakha Jayan
Bengaluru
Summary
Results-driven Business Analyst at Airbus with expertise in ServiceNow administration and stakeholder management. Successfully automated data processes and enhanced case management systems, leading to improved operational efficiency. Proven ability to communicate effectively and implement strategic improvements, ensuring alignment with organizational goals and KPIs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst
Airbus
Bengaluru
03.2023 - Current
- Suggest and guide the operations team on the incidents and requests related to the product that falls under my scope to meet the KPIs.
- Automated the data loading for a ServiceNow custom application, creating a transform map.
- Managed and solutionized the continuous improvement activities on finance and facility case management.
- Set up case management tables for the Finance process within the organization.
- Collaborated effectively with the platform team to decrease technical debts on custom workflows and applications.
- Implemented knowledge feedback tasks to generate actionable items to improve the usefulness or relevance of the knowledge articles.
- Prepared technical design documentation for all the products delivered by me.
- Prepared test cases for case management solutions, and certain business applications contribute to ATF testing.
- Gathered critical information from meetings with stakeholders, producing useful reports.
- Implemented the integration between third-party tools and ServiceNow within the CSM scope.
System Administrator
Airbus
Bengaluru
06.2021 - 03.2023
- Monitored system performance, identifying and resolving bottlenecks to maintain optimal functionality.
- Worked on incidents, defects, and service catalog tasks.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Analyzed the root cause of incidents, collaborating with relevant teams to identify solutions.
- Kept stakeholders informed about incident status, progress, and resolution timelines.
- Created the knowledge articles with actions taken, and outcomes in the system for future reference and continuous improvement.
- Worked effectively in team environments to make the workplace more productive.
Education
M.Tech. - Structural Engineering
National Institute of Technology
Thiruchirapalli06-2021
B.Tech. - Civil Engineering
Goverment Engineering College
Thrissur08-2018
Skills
- Stakeholder management
- Strategic thinking
- ServiceNow administration
- Customer Service Management
- Technical documentation
- Process improvement
- Requirements gathering
- Incident Management
- Clear communication
Certification
- ITIL V4 Foundation
- Certified System Administrator - ServiceNow
- Certified Implementation Specialist - Customer Service Management
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Timeline
Business Analyst
Airbus
03.2023 - Current
System Administrator
Airbus
06.2021 - 03.2023
M.Tech. - Structural Engineering
National Institute of Technology
B.Tech. - Civil Engineering
Goverment Engineering College