Anam Kazi

A challenging Job with responsibilities to make valuable contribution towards organizational goals and have a good learning curve for my personal growth. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

• Contributed to Team Collections by Managing Settlement Mela At HDFC Bank on Monthly Basis and increment In collections done for Team, as well as self-collection.
• Appreciated By regional and Zonal head for attending Lok Adalat at Vikhroli court and titled as Team Player as attended customers of entire Team who walked in.
• Increased revenue by meeting collection targets.
• Being appreciated by TL’s and managers for maintaining consistency at work.

• HDFC BANK LTD, DEPUTY MANAGER, 06/2022, Till date, Managing write-off Portfolios as a Deputy Manager., Handling Personal Loan and Business loan Portfolios having Ticket size of 40cr., Handling vintage Portfolio having DPD (minimum) 180 Days to (maximum) 5000 for Mumbai Base., Co-ordinating with Legal department To send Various Legal notices to the customer., Managing Settlement-Mela For write-off Department and Attending LOK ADALAT as well to increase Money collection., Managing overall Vendor Manpower having Team of average 20 (6 Tele callers, 12 Executives and 2 Executives., Taking review on Timely Basis assigning Targets and reviewing achievements weekly basis as per milestone requirement., Raising Vendor Bills, Making Review reports, Tracking performance on monthly basis., Ensuring working of Vendor as Per bank’s Code of conduct and maintaining Audit Standards., Handling Customer Grievances, Requests and complaints giving them required Resolution.
• QUESS CORP PVT LTD, Customer Service Associate, 03/2021, 06/2022, Handling customers queries related to their orders, Handling complaints related to order delays, logistic constraints, and other constraints, Contributed to good customer service by meeting NPS targets.
• EDUPRISTINE (NEEV KNOWLEDGE SOLUTION PVT LTD), Senior Counsellor, 01/2020, 09/2020, To counsel the students and ensuring good conversion for courses allocated., Follow up on the data provided by marketing Team., Understand Customer requirement and be able to position the right product., Reporting No of calls, conversion, collection made and updating the MIS on daily basis., Maintain relation with students for references.
• TECH MAHINDRA BUSINESS SERVICES, Senior Finance advisor, 02/2018, 11/2019, Handling customer’s query related to Billing and Contracts of 3G, Collecting Payments from customers (understanding why they are late and providing better resolution by making the payments options easy), Dealing with Customers who wants to cancel the contract by providing them good offers and retaining them
• INTELENET GLOBAL SERVICES PVT. LTD, Senior customer service advisor, 10/2016, 11/2017, Handling customers brokers solicitors and third parties’ queries related to existing Mortgage through Voice., Handling complaints related to property value, incomplete documents, etc., Dealing with rate switch queries, settlement of and closure of mortgage., Dealing with documentation of paid off mortgages.
• INTELENET GLOBAL SERVICES PVT. LTD, Senior customer service advisor, 07/2015, 08/2016, Booking tickets, solving web related queries, after sales and complaints., Booking tickets for the travelers and up selling the products related to the company interests, Solving web related queries like troubleshooting, password reset, etc., Dealing with complaints faced by customers while travelling, Solving queries related to after sales.

• SSC, Maharashtra Board, 66.36%, 2011
• HSC, Maharashtra Board, 63.50%, 2013
• TYBA, Mumbai University, Second Class, 2016

• Date of Birth: 08/31/95
• Marital Status: Married