Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

ANAM QUDRAT

ALIGARH

Summary

Ambitious and dedicated recent graduate with a solid foundation in analytical methods and problem-solving, seeking an Analyst Trainee position. Fluent in English, with proficiency in additional languages enhancing my communication skills in a global context. Demonstrates excellent organizational abilities, capable of managing multiple tasks and prioritizing effectively under pressure. Known for exceptional attention to detail, a strong sense of responsibility, and a commitment to delivering results. Eager to apply my skills in an international business environment and pursue continuous professional development. Passionate about leveraging analytical insights to drive informed decision-making and contribute to the success of the organization.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Teleperformance
Mohali
04.2021 - 07.2022
  • Performed additional duties as assigned by management team.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided information about products and services available to customers.
  • Followed-up with customers after purchase to ensure satisfaction.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Oversaw warranty counseling process to manage expense controls.

Education

Master of Arts - Humanities

Jamia Hamdard University
New Delhi, DL
07-2021

Skills

Analytical Skills: Strong ability to analyze data, identify trends, and provide actionable insights

Organizational Skills: Excellent at organizing tasks, managing time efficiently, and maintaining a structured approach to work

Organizational Skills: Excellent at organizing tasks, managing time efficiently, and maintaining a structured approach to work

Attention to Detail: Meticulous attention to detail, ensuring accuracy and thoroughness in all tasks

Sense of Responsibility: Committed to delivering high-quality results and meeting deadlines consistently

Interest in International Business: Keen interest in the international business environment and committed to ongoing professional development

  • Data Management
  • Clerical Support
  • Excellent Communication
  • Relationship Building

Languages

Hindi
First Language
English
Beginner
A1
Urdu
Beginner
A1

Affiliations

  • Science Olympiad Participation: Engaged actively in Science Olympiad competitions during school and university, demonstrating problem-solving skills and a passion for scientific inquiry.
  • Sports Activities: Participated in various sports activities, fostering teamwork, discipline, and physical fitness.
  • Field Work Experience: Applied theoretical knowledge in practical settings through extensive fieldwork experiences during my master's program in Social Work. Engaged with diverse communities, demonstrating empathy, cultural sensitivity, and a proactive approach to social issues.

References

References available upon request.

Timeline

Customer Service Associate

Teleperformance
04.2021 - 07.2022

Master of Arts - Humanities

Jamia Hamdard University

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ANAM QUDRAT