Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Anam Anam

Anam Anam

Bill to Cash I Collections speacilist
KOLKATA

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Bill to Cash Operations

BT Group
05.2022 - Current
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Reduced delinquency rates with proactive account management and timely followups.
  • Reviewed delinquent accounts daily, prioritizing efforts based on balance size and days past due status.
  • Promoted positive work environment by contributing innovative ideas for process improvement within the team.
  • Developed customized payment plans for clients, leading to higher repayment success rates.
  • Leveraged data analytics to identify trends in user behavior, enabling proactive adjustments to enhance the user experience.
  • Enhanced client relationships by providing personalized and timely assistance on connection-related issues.
  • Promoted positive work environment by contributing innovative ideas for process improvement within the team.

Customer Service Support

BT Group
10.2020 - 04.2022
  • Offered administrative and customer service support to customers.
  • Developed and maintained strong relationships to deliver exceptional customer service support.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Double-checked room assignments to support accuracy and specialized customer service.
  • Trained new customer service agents on policies and procedures to support favorable customer experiences.

Customer Support Specialist

Epicentre Technologies Private Limited
08.2019 - 08.2020
  • Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
  • Negotiated settlements with delinquent account holders, securing favourable outcomes for both parties and reducing overall write-offs.
  • Maintained accurate records of all collection activities, providing regular updates to management on status of outstanding accounts.
  • Collaborated closely with other departments to resolve billing discrepancies or disputes that could lead to late payments or non-payment situations.

Senior Customer Service Representative

Teleperformance
Mumbai
10.2018 - 04.2019
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Proactively identified potential problems or obstacles related to customer needs before they arose.

Education

Undergraduate -

Viva College of Arts Commerce And Science
Mumbai, India
04.2001 -

Skills

Time Management

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Additional Information

Well versed in Ms office.

  • Excel
  • Powerpoint
  • Word

Timeline

Bill to Cash Operations

BT Group
05.2022 - Current

Customer Service Support

BT Group
10.2020 - 04.2022

Customer Support Specialist

Epicentre Technologies Private Limited
08.2019 - 08.2020

Senior Customer Service Representative

Teleperformance
10.2018 - 04.2019

Undergraduate -

Viva College of Arts Commerce And Science
04.2001 -

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Anam AnamBill to Cash I Collections speacilist