Anam Anam
Bill to Cash I Collections speacilist
KOLKATA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Bill to Cash Operations
BT Group
05.2022 - Current
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Reduced delinquency rates with proactive account management and timely followups.
- Reviewed delinquent accounts daily, prioritizing efforts based on balance size and days past due status.
- Promoted positive work environment by contributing innovative ideas for process improvement within the team.
- Developed customized payment plans for clients, leading to higher repayment success rates.
- Leveraged data analytics to identify trends in user behavior, enabling proactive adjustments to enhance the user experience.
- Enhanced client relationships by providing personalized and timely assistance on connection-related issues.
- Promoted positive work environment by contributing innovative ideas for process improvement within the team.
Customer Service Support
BT Group
10.2020 - 04.2022
- Offered administrative and customer service support to customers.
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Double-checked room assignments to support accuracy and specialized customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
Customer Support Specialist
Epicentre Technologies Private Limited
08.2019 - 08.2020
- Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
- Negotiated settlements with delinquent account holders, securing favourable outcomes for both parties and reducing overall write-offs.
- Maintained accurate records of all collection activities, providing regular updates to management on status of outstanding accounts.
- Collaborated closely with other departments to resolve billing discrepancies or disputes that could lead to late payments or non-payment situations.
Senior Customer Service Representative
Teleperformance
Mumbai
10.2018 - 04.2019
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Proactively identified potential problems or obstacles related to customer needs before they arose.
Education
Undergraduate -
Viva College of Arts Commerce And Science
Mumbai, India 04.2001 -
Skills
Time Management
Adaptability
Time Management
Decision-Making
Public Speaking
Fluent in English
Excellent Communication
Team building
Basic Math
Customer Relations
Microsoft Word
First Aid/CPR
Additional Information
Well versed in Ms office.
- Excel
- Powerpoint
- Word
Timeline
Bill to Cash Operations
BT Group
05.2022 - Current
Customer Service Support
BT Group
10.2020 - 04.2022
Customer Support Specialist
Epicentre Technologies Private Limited
08.2019 - 08.2020
Senior Customer Service Representative
Teleperformance
10.2018 - 04.2019
Undergraduate -
Viva College of Arts Commerce And Science
04.2001 -