Experienced advertising professional with a creative and detail-oriented approach, specializing in mainline advertising, print, OOH, brochures, and pharma branding. Collaborated with top brands across various agencies to ensure seamless project execution and client satisfaction. Skilled in managing social media accounts and client communication within a digital agency environment.
Overview
13
13
years of professional experience
Work History
Client Servicing Manager
AppCare Solutions
05.2024 - 04.2025
Track and analyze the performance of social media campaigns, focusing on key metrics such as engagement, reach, and conversions to implement optimization strategies.
Work closely with internal teams, including content creators, graphic designers, and ad managers, ensuring the timely and high-quality delivery of content and campaigns.
Ensure the smooth execution of campaigns across multiple social platforms, coordinating efforts effectively to meet deadlines.
Identify and leverage opportunities to expand client services by recommending relevant upsell or cross-sell solutions, adding value to their experience.
Stay ahead of the curve by conducting thorough market research and competitor analysis, offering clients innovative and data-driven strategies.
Build and maintain strong, long-term relationships with clients, ensuring a deep understanding of their goals, expectations, and evolving needs.
Sr. Client Servicing Executive
Marspoles Communication
11.2023 - 03.2024
Coordinating with clients to comprehend their briefs and effectively communicate them to the team.
Engaged with leading Pharma brands including Sun, Cipla, Ipca, and Zydus.
Coordination with designers, video team and copywriters to deliver quality content and creatives to respective clients.
Contributed to brand ideation, supervised video shoots, and manage product authentication.
Preparing pitch presentations and presenting them to client's while understanding their requirements and expectations.
Sr. Client Servicing Executive
Pentacle Design Solutions
07.2022 - 07.2023
Coordination with clients to understand their requirement brief and convey it to the team.
Worked with Top Notch Pharma brands like Abbott, Cipla, Venus Safety, Draeger Safety, Advy Chemicals and more.
Responsible for ideation and planning for the brand launch of products.
Coordination with designers and copywriters to deliver quality content and creatives to respective clients.
Preparing pitch presentations and presenting them to clients while understanding their requirements and expectation.
Client Servicing
Bay Leaf Integrated Communications
01.2019 - 06.2022
Meet clients to discuss their plans and related brief.
Responding to clients' inquiries in a timely and professional manner.
Maintain interaction with clients and leads via email, telephone and face-to-face.
Establish and consistently maintain effective and positive working relationships with associates and clients.
Coordinated with the creative team and keep track of jobs.
Maintained clear communication with clients on deliverables and timelines.
Making presentations.
Good organizational, vendor management & planning skills.
Strong attention to detail & proofreading.
Managed multiple client specifics requirements and guidelines.
Preparing Client Database.
Preparing Estimates, Invoices & Follow up for payments.
Co-coordinator & Client servicing
Kaushdeep Enterprises
12.2016 - 11.2018
Handling daily official work (checking mail, banking work, etc).
Coordinating with vendors (material suppliers & labor suppliers).
Acting as the link between the client and company for a smooth flow of work.
Maintain the database & responding to clients 'requests.
Regular follow-up with the clients.
Preparing Client Database.
Attending Inbound calls.
Preparing Estimates & Invoices.
Preparation of weekly/monthly sales report.
Client Servicing Executive
Baba Publicity Pvt. Ltd.
08.2013 - 08.2016
Handling Print media.
Coordinating with publication house.
Managing Media planning and media buying.
Preparing Client Database.
Acting as the link between the client and company for a smooth flow of work.
Taking briefs from clients & giving to the creative team to get it done.
Keeping in contact with the client at all stages.
Defining advertising budgets for the client.
Responding to clients' requests as they arise.
Research clients' products, services, plans, competitors and target markets.
Preparing Outdoor Media Plan with costing and PPT.
Attending Inbound calls.
Preparing PO/RO.
Preparation of weekly/monthly sales report.
Intern - project coordinator
Network 18
10.2012 - 04.2013
Inbound calling to corporate company's CEO / Director.
Sent seminar/summit invitation.
Preparation of seminar/summit attendees report.
Education
M.A - Sociology
Mumbai University
PGDAM - undefined
Garware Institute
BMM - advertising
Mumbai University
HSC-Commerce - undefined
Maharashtra Board
SSC - undefined
Maharashtra Board
MSC-IT - undefined
Basic Still Photography - undefined
Graphic Designing Course - undefined
Personal Information
Date of Birth: 02/14/89
Gender: Female
Nationality: Indian
Marital Status: Single
Additional Qualifications
MSC-IT, 2009, 80%
Basic Still Photography, 2010
Graphic Designing Course, 2012
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of knowledge and belief.
Support Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support SolutionsSupport Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support Solutions
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)