Anamika Agarwal

PRODUCT STRATEGY & ROADMAPPING

• Led end-to-end platform strategy for Google Cloud educational programs with NASSCOM, architecting scalable infrastructure global learner acquisitions and designing platform roadmap to support enterprise-grade requirements
• Managing 50+ IBM Professional Certificates having 300+ courses across Coursera/edX/Skills Network for millions
• Directed Generative AI product development, converting 100+ assessments to AI-driven labs and 25+ Generative AI courses.

OPERATIONS & TECHNICAL LEADERSHIP

• Owned end-to-end GitHub/GitLab CI/CD pipelines as sole product owner, enabling automated cross-platform delivery.
• Built containerized sandbox docker environments for 150+ courses enabling seamless experience for running labs.
• Implemented Agile/Scrum processes and sprint-based backlog management across 5 workstreams (forum support, maintenance, content development, beta testing, learner support)

USER EXPERIENCE & ANALYTICS

• Drove 15% completion rate increase through user research, A/B testing, and behavioural analytics
• Reduced support tickets 20% via 148+ beta testing sessions and data-driven prioritization
• Championed user-centric design by analysing every month 2000+ forum interactions and 800+ learner support hours to inform product roadmap and feature prioritization.

STAKEHOLDER MANAGEMENT & TEAM LEADERSHIP

• Led C-level stakeholder alignment across IBM, Microsoft, NASSCOM, Coursera, and edX platform teams, securing resources and commitments for programs serving 30M+ enrollments
• Presented executive capacity dashboards (4,200+ hours tracked) to SkillUp leadership, successfully prioritizing content development and securing additional team bandwidth
• Directed SME hiring initiatives for AI/cloud programs, recruiting and onboarding 10+ subject matter experts from IBM/Microsoft ecosystems to accelerate content development

QUALITY ASSURANCE LEADERSHIP

• Created detailed test cases from software requirements/specifications, outlining step-by-step execution instructions for mobile app functionality verification
• Executed comprehensive manual testing and regression cycles, identifying defects, bugs, and inconsistencies in music streaming features and user experience
• Tested application performance across diverse hardware configurations, network environments, and usage scenarios for Airtel's Wynk Music platform

GAMEPLAY & PERFORMANCE TESTING

• Conducted playtesting to identify bugs, glitches, and issues in gameplay mechanics, controls, and user interactions
• Performed regression testing for game updates, verifying bug fixes and ensuring new changes introduced zero defects
• Assessed game performance across hardware configurations, graphics settings, and network conditions