Anamika Dagar
New Delhi
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Focus Animation Studio
Noida
08.2022 - 02.2024
- Managing inquiries and open concerns and scheduling tickets for the team
- Effective organization of the current records and administrative processes on both paper and computers.
- Educating clients about the company's goods and services in face-to-face meetings and also regular zoom call updates.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Provided customer service support to clients in a timely and efficient manner.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
Client Relations Manager
Anand and Anand
Noida
04.2021 - 07.2022
- Daily management of 300 associate accounts and more than 200 customer accounts.
- Managing all the services and their respective billing is carried out as soon as possible
- Ensure that the information is communicated with all parties involved.
- In charge of entering every transaction into the company's database using excel, google sheets, and MS sheets.
- Reassuring clients who were dissatisfied with the result and communicating with them on a regular basis
- Simultaneously creating prompt ways to solve the issue and rebuild trust.
- Identify issues and guarantee their resolution in a way that doesn't jeopardize the success or integrity of the business and successfully satisfies client needs.
Client Relations Manager
Teleperformance
New delhi
10.2019 - 03.2020
- Confident and clear telephone manner
- The capacity to properly communicate with a variety of customers.
- Demonstrated skill in handling client problems
- Extensive familiarity with Excel and Microsoft Office
- Working knowledge of a bustling, inbound call center, interacting face-to-face with customers.
- In-depth understanding of the significance of data security and pertinent laws
- Prospecting for sales leads
- Ability to recognize possible sales prospects and take appropriate action.
Client Relationship Manager
Laventrix private Limited
New delhi
10.2017 - 09.2019
- In charge of making sure that client inquiries are resolved at the initial point of contact unless specialized skills or further inquiries are needed.
- A timely, professional, and efficient response to consumer inquiries received in person, through phone, letter, or email.
- Proficient in the internal system to record the appropriate data and launch actions as needed.
- Handling requests for information, orders, and other paperwork effectively and diligently responding to customer questions and concerns.
- Keeping abreast of all the offerings, processes, and policies of the business.
Education
Bachelors of commerce - Financial Planning and Services
Maitreyi College
07.2017
Skills
- Account Management
- Service Recommendations
- Client Relations
- Follow-up skills
- Client Support
- Customer Support
- Meeting deadlines
- System Documentation
- CRM Software
- Database Maintenance
Languages
English
First Language
Hindia
Intermediate (B1)
B1
Timeline
Client Service Representative
Focus Animation Studio
08.2022 - 02.2024
Client Relations Manager
Anand and Anand
04.2021 - 07.2022
Client Relations Manager
Teleperformance
10.2019 - 03.2020
Client Relationship Manager
Laventrix private Limited
10.2017 - 09.2019
Bachelors of commerce - Financial Planning and Services
Maitreyi College
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