ANAMIKA OJHA

Underwriter Assistant| Auditor & Processor | Business Associate.

Specializing in Pre-Bind and Post-Bind Processes | Helpdesk Support & Quality Assurance.

Key Responsibilities:

Underwriting Assistance & Auditing: Managed daily audits across tasks such as submissions, quotes, binding, and declines, ensuring accuracy and compliance with company standards.

Pre-Bind & Post-Bind Processing: Facilitated policy entry, endorsements, cancellations, and documentation, with a focus on maintaining accurate records and ensuring timely completion of all tasks.

Automation & Process Optimization: Utilized automation tools and bots to streamline processes, enhancing operational efficiency and reducing manual workload.

Training & Development: Participated in virtual and in-person training sessions from onshore teams to stay updated with industry standards and internal procedures.

Business Associate & Helpdesk Support: Provided L1 support across multiple channels (calls, tickets, and emails), resolving issues promptly and ensuring customer satisfaction.

Quality Assurance: Monitored and ensured adherence to quality standards for helpdesk support, identifying areas for improvement and driving continuous service improvement.

Objective: Seeking to contribute my skills and experience in an organization that provides opportunities for professional growth, learning, and career advancement.

Information Process Enabler
Tata Consultancy Services (TCS)
January 2021 - November 2023

Worked as a Quality Analyst for Voice Process (L1 Helpdesk), conducting frequent call audits, providing feedback, and maintaining essential data.

Delivered refresher training sessions for associates as needed to enhance performance.

Provided comprehensive customer support through Voice, Tickets, and Emails, demonstrating end-to-end expertise across all channels.

Supported and mentored new associates by resolving process-related queries and delivering relevant training.

Ensured consistent service quality and compliance with established guidelines through proactive monitoring and coaching.