Anamika paul
Regional Training Executive
Kolkata,bengaluru
Summary
Dynamic Regional Training Executive at The Belgian Waffle Co, adept in organizational development and employee engagement. Spearheaded innovative training strategies, enhancing onboarding efficiency and fostering professional growth. Proven ability to coach and mentor, ensuring a strong talent pipeline while delivering impactful learning experiences. Committed to driving performance and maximizing team potential.
Overview
10
10
years of professional experience
Work History
Regional Training Executive
The Belgian Waffle Co
Bengaluru
12.2024 - Current
- Leveraged e-learning platforms and tools to provide flexible access to educational materials anytime, anywhere.
- Streamlined onboarding processes for new hires, reducing time-to-productivity by efficient training delivery.
- Enhanced employee productivity by implementing interactive and engaging training sessions.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Facilitated virtual, in-person and blended learning sessions.
Restaurant General Manager
Leon’s Grill Pvt Ltd.
Bengaluru
04.2024 - 12.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Set clear expectations and created positive working environment for employees.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Shift Manager
Sky Gate Pvt Ltd.
Kolkata
07.2022 - 04.2024
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Shift Manager
Ola Stores Technologies Pvt Ltd.
Kolkata
01.2022 - 03.2022
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
Assistant Store Manager
Cafe Coffee Day Global Ltd.
Kolkata
06.2015 - 01.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Arts - Political Science
Madurai Kamaraj Open University
Kolkata, India 04.2001 -
Skills
Training delivery
Organizational development
Learning management systems
Employee engagement
New hire on-boarding
Classroom instruction
New employee training
Timeline
Regional Training Executive
The Belgian Waffle Co
12.2024 - Current
Restaurant General Manager
Leon’s Grill Pvt Ltd.
04.2024 - 12.2024
Shift Manager
Sky Gate Pvt Ltd.
07.2022 - 04.2024
Shift Manager
Ola Stores Technologies Pvt Ltd.
01.2022 - 03.2022
Assistant Store Manager
Cafe Coffee Day Global Ltd.
06.2015 - 01.2022
Bachelor of Arts - Political Science
Madurai Kamaraj Open University
04.2001 -
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