Anamika Sagar
Firozabad
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Civil Construction Training
Public Work Dept.
07.2018 - 01.2019
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Provided project progress updates and proposed solutions to issues.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Research Survey Assistance
Hennes & Maturitz (H&M) India ltd.
08.2021 - 08.2021
- Identified features within software useful for improving overall survey operation and collaborated with supervisor to explore and implement changes.
- Evaluated the effectiveness of various data collection methods in achieving project objectives, recommending improvements as needed.
- Built relationships with recruiters and hiring managers to enhance success of recruitment process.
- Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.
Intern (Human Resources)
Aashman Foundation NGO
01.2021 - 06.2021
- Supported efforts to optimize employee engagement, diversity and inclusion.
- Updated and maintained employee records to respond quickly to requests for information.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created and updated tracking spreadsheets using MS Excel.
- Conducted research on industry best practices for recruitment strategies, contributing valuable insights to the talent acquisition process.
Intern
Reliance securities Ltd.
06.2021 - 12.2021
- Completed internship with Reliance Securities Ltd. "A Study of Human Research and Finance Management."
- Communicated product quality and market comparisons by creating sales presentations.
- Facilitated business by implementing practical networking techniques.
- Implemented systems and procedures to increase sales.
- Managed complex sales cycles involving multiple stakeholders, effectively navigating organizational hierarchies for optimal results.
- Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.
- Utilized CRM software efficiently to track client interactions and maintain up-to-date information on sales pipeline progressions.
Customer Support Associate (Voice Process)
Tech Mahindra (Full Time)
07.2022 - 05.2023
- Patched software and installed new versions to eliminate security problems and protect data.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Generated reports to track performance and analyze trends.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
- Responded to customer requests for products, services, and company information.
Business Development Associate- Sales
BYJU's - The Learning APP
05.2023 - Current
- Contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJUS personalized learning journey.
- Negotiated prices, terms of sales and service agreements.
- Customized customer experiences to build brand royalty.
- Managed bookings to optimize team availability.
- Accountable for creating verified and good quality qualified lead funnel for Academic Counsellors.
Education
B.tech - Civil Engineering
Dr. Z.H. Institution of Technology & Management
Agra, India10.2019
MBA - Social Science And Business Management
Dayalbagh Educational Institute
Agra, India07.2022
Skills
- Providing full cooperation and support to my team members with my inter-personal & communication skills
- Result-oriented
- Excellent verbal, written & communicational skills
- Ability to work under pressure
- Adaptability and Flexibility
- Sales Techniques
- Client acquisition
- Customer Relationship Management
- Problem-Solving
- B2C experience
- Teamwork and Collaboration
- Time Management
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Personal Information
- Father's Name: Rishi Babu Sagar
- Mother's Name: Malti Devi
- Date of Birth: 23/07/1998
- Marital Status: Single
Disclaimer
I do hereby declares that the above given statements are true and correct to the best of my knowledge.
Timeline
Business Development Associate- Sales
BYJU's - The Learning APP
05.2023 - Current
Customer Support Associate (Voice Process)
Tech Mahindra (Full Time)
07.2022 - 05.2023
Research Survey Assistance
Hennes & Maturitz (H&M) India ltd.
08.2021 - 08.2021
Intern
Reliance securities Ltd.
06.2021 - 12.2021
Intern (Human Resources)
Aashman Foundation NGO
01.2021 - 06.2021
Civil Construction Training
Public Work Dept.
07.2018 - 01.2019
B.tech - Civil Engineering
Dr. Z.H. Institution of Technology & Management
MBA - Social Science And Business Management
Dayalbagh Educational Institute
Similar Profiles
TRAVIS CENATRAVIS CENA
Drawbridge Imagery Analyst at Texas Dept. Of Public Safety/Texas Military Dept.Drawbridge Imagery Analyst at Texas Dept. Of Public Safety/Texas Military Dept.
Hillary RamirezHillary Ramirez
Administrative Assistant at Texas College Social Work Dept.Administrative Assistant at Texas College Social Work Dept.
Corey PetersCorey Peters
Logistics Assistant at Dept. of Veteran Affairs- Transitional WorkLogistics Assistant at Dept. of Veteran Affairs- Transitional Work
PRIYANKAL SHARMAPRIYANKAL SHARMA
Midbrain Activation Trainer at Amazing Kids InternationalMidbrain Activation Trainer at Amazing Kids International
RISHAB GUPTARISHAB GUPTA
Technical Architect at AdidasTechnical Architect at Adidas