Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANAMIKA SINGH

Customer Success Manager

Summary

Experienced, success-driven manager with a proven track record in customer engagement, retention, and data management. Proficient in teamwork, communication, and Microsoft Office Suite. Recognized as the best PSA throughout an 8-year career, consistently exceeding targets and delivering tasks on time. Demonstrated exceptional leadership abilities by maintaining a high customer retention rate and actively engaging teams through various activities. Received offers for higher management positions, showcasing the ability to lead and drive success. Seeking to join a company that values skills and provides growth opportunities. Eager to secure a higher managerial position to leverage experience and contribute to the company's continued success. Committed to working in a supportive and appreciative environment.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

Skill Up Online
04.2024 - Current
  • Customer-Centric Focus : Develop a deep understanding of the customer experience by prioritizing customer needs and fostering long-term relationships built on trust and value.
  • Strategic Guidance and Coaching : Provide dedicated coaching to customer executives, managers, and teams by implementing a tailored customer success strategy that drives meaningful outcomes and accelerates customer success.
  • Customer Engagement and Satisfaction : Maintain high levels of customer engagement with a focus on maximizing satisfaction, loyalty, and retention. Work to consistently achieve strong renewal and upsell results.
  • Team Leadership : Led a team of 20 members, fostering collaboration, accountability, and high performance to ensure team success.
  • Proactive Problem Solving : Identify common customer challenges, proactively address concerns, and recommend innovative solutions to enhance the customer experience.
  • Cross-Functional Partnerships : Collaborate with internal teams, including product, engineering, and marketing, to translate business needs and product requirements into impactful solutions that drive customer success.
  • Onboarding and Enablement : Design and optimize customer onboarding processes by adapting and developing onboarding assets in collaboration with product marketing, ensuring a seamless and value-driven start for new customers.

Learner Success Manager

Interview Bit Pvt Ltd
3 2021 - 5 2024
  • Customer Onboarding Management : Led the end-to-end customer onboarding process, ensuring a seamless and positive experience for new clients.
  • Cross-Functional Coordination : Collaborated with internal teams across departments to guarantee timely, accurate, and successful delivery of services to meet customer needs.
  • Relationship Building : Leveraged strong communication and interpersonal skills to cultivate and maintain long-lasting relationships with both clients and internal stakeholders.
  • Customer Retention: Proactively engaged with clients considering opting out, addressing their concerns, and implementing strategies to retain them.
  • Account Renewals : Managed the renewal process for existing customer accounts, ensuring smooth transitions and continued partnership.
  • Learner Engagement : Drove learner engagement strategies, ensuring that clients received the best possible experience and achieved their desired outcomes.
  • Stakeholder Collaboration: Utilized excellent communication and interpersonal skills to foster productive relationships with clients and internal teams, facilitating alignment and success.
  • Customer Retention Initiatives: Focused on retention strategies, addressing customer challenges, and providing solutions to prevent churn.

Sales Operation Associate

Unacademy
02.2019 - 02.2021
  • Strategic Guidance and Coaching: Provide dedicated coaching to customer executives, managers, and teams by implementing a tailored customer success strategy that drives meaningful outcomes and accelerates customer success.
  • Customer Engagement and Satisfaction : Maintain high levels of customer engagement with a focus on maximizing satisfaction, loyalty, and retention. Work to consistently achieve strong renewal and upsell results.
  • Proactive Problem Solving : Identify common customer challenges, proactively address concerns, and recommend innovative solutions to enhance the customer experience.

Assistant Manager (Renewal)

Indiamart
02.2016 - 02.2019
  • Client Needs Analysis and Strategy Development: Identified client requirements and devised tailored strategies to meet their business objectives, ensuring alignment with overall success goals.
  • Best Practices Implementation : Provided expert guidance on success management best practices, empowering clients to achieve measurable results.
  • Customer Satisfaction Tracking : Created comprehensive reports and monitored key customer satisfaction metrics to drive continuous improvement.
  • Regular Client Engagement : Conducted routine client meetings to review progress, discuss potential improvements, and strengthen client relationships.
  • Customer Onboarding Process Development : Designed and implemented processes to ensure a seamless and successful customer onboarding experience.
  • Data Analysis for Growth Opportunities : Analyzed customer data to identify trends, usage patterns, and opportunities for growth, facilitating strategic upsell and retention efforts.
  • Product Usage Monitoring : Monitored customer engagement with products and services, identifying areas for enhancement to optimize customer value.
  • Risk Identification and Solution Creation : Collaborated with cross-functional teams to proactively identify potential risks and develop solutions that mitigate challenges.
  • Team Training and Mentorship : Trained and mentored new team members, promoting a culture of productivity, accuracy, and customer-centric service.
  • Outcome-Driven Client Consultations : Engaged with customers to share best practices and drive desired outcomes, focusing on long-term success.
  • KPI Establishment and Monitoring : Defined and monitored key performance indicators (KPIs) to track and improve customer success outcomes.

Education

PGDM(MARKETING AND FINANCE) -

IMS NOIDA
03.2013 - 2015.04

BBA -

IMS NOIDA
Noida, India
04.2010 - 2013.04

Skills

Creativity

Languages

ENGLISH

Timeline

Customer Success Manager

Skill Up Online
04.2024 - Current

Sales Operation Associate

Unacademy
02.2019 - 02.2021

Assistant Manager (Renewal)

Indiamart
02.2016 - 02.2019

PGDM(MARKETING AND FINANCE) -

IMS NOIDA
03.2013 - 2015.04

BBA -

IMS NOIDA
04.2010 - 2013.04

Learner Success Manager

Interview Bit Pvt Ltd
3 2021 - 5 2024

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