Summary
Overview
Work History
Education
Skills
Timeline
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Anamika Sinha

Business-women/Salon Owner
Jamshedpur

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dynamic salon owner with a proven track record at Profile Beauty Salon, excelling in service excellence and personnel oversight. Enhanced client satisfaction through personalized beauty services and effective team collaboration, while implementing targeted marketing strategies that boosted revenue. Skilled in hair styling techniques and adept at problem-solving to optimize operations.

Overview

13
13
years of professional experience

Work History

Proprietor

ABN INSTRUMENTS CO
04.2011 - 06.2024
  • Increased customer satisfaction by providing personalized service and addressing clients'' needs.
  • Maximized resource utilization, reducing waste while increasing overall operational efficiency.
  • Implemented quality control measures to ensure products met high standards before being sold or serviced to customers.
  • Implemented innovative inventory management systems to reduce costs and improve product availability.
  • Mentored staff members, fostering professional development and enhancing overall team performance.
  • Developed and managed relationships with vendors and suppliers.
  • Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Boosted sales through effective merchandising strategies and attractive store displays.

Salon Owner/Operator

Profile Beauty Salon
03.2016 - 10.2023
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Learned and remained updated on statutory requirements and regulations.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Increased customer retention through exceptional service and consistent follow-up communication.

Education

Bachelor of Science - Zoology

Jai Prakash University
Chapra, India
05-1998

Skills

Hair styling techniques

Health and safety

Nail care expertise

Personnel oversight

Salon brand development

Organized scheduling coordination

Understanding of market dynamics

Effective team collaboration

Service excellence

Problem-solving

Organizational time strategies

Process optimization expertise

Timeline

Salon Owner/Operator

Profile Beauty Salon
03.2016 - 10.2023

Proprietor

ABN INSTRUMENTS CO
04.2011 - 06.2024

Bachelor of Science - Zoology

Jai Prakash University

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Anamika SinhaBusiness-women/Salon Owner