ANAMIKA UPADHAYAY

• Managing key European & American accounts, primarily Kratos Safety & KStrong USA, from purchase order receipt to final product dispatch.
• Coordinating with internal departments (production, R&D, logistics) to meet client requirements and ensure timely deliveries.
• Creating and tracking Sample Sales Orders (SSO) for buyers and exhibitions.
• Preparing and sharing order status reports and shipping documents (B/L, Test Reports, COO).
• Conducting quality audits and following up for client feedback.
• Regularly following up on payments and resolving customer issues.

Key Achievements:

• Consistently maintained high customer satisfaction and received appreciations.
• Played a vital role in order bookings and timely delivery for large-scale European clients.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.

• Gained hands-on experience in import-export documentation and international trade operations.