Anamika Vetma
Pilani
Summary
Dynamic leader with extensive experience at Maruti Suzuki, excelling in customer care management and executive roles. Proven track record in enhancing customer satisfaction through expert team management and effective training. Skilled in customer relations and delegation, adept at mentoring teams to achieve excellence in service delivery without exceeding a single numerical percentage in achievements.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Customer Care Manager
Maruti Suzuki
Customer Care Executive
Maruti Suzuki
11.2021 - 05.2023
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Education
Bachelor Of Science - PCM
Smti Janki Devi Mandelia School
Pilani 07.2020
Skills
- Customer relations
- Training and mentoring
- Team management
- Delegation and supervision
Certification
Won silver in CCM skill test in second round in C3 zone
Timeline
Customer Care Executive
Maruti Suzuki
11.2021 - 05.2023
Customer Care Manager
Maruti Suzuki
Bachelor Of Science - PCM
Smti Janki Devi Mandelia School
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