Anamika V Sharma

Facilitated student training and inductions, leveraging 10 years of industry experience.

Developed engaging activities to alleviate self-presentation anxiety among students.

Created an environment fostering self-awareness to enhance student behavior.

Guided students in interpreting organizational expectations and adapting actions accordingly.

Cultivated relationships with industry experts to enrich student experiences in their fields.

Assisted students from law, psychology, humanities, and business management in securing placements at premier institutions.

Established and enforced placement policies to ensure compliance and effectiveness.

Coordinated training sessions with experts, including preparation of training reports.

• Managed ticketing and workflow using Jira, Service Now, Salesforce, and MES.
• Administered top-level domains and managed DNS operations for organizations including PIR and .AU.
• Conducted network and IP troubleshooting to resolve connectivity issues.
• Ensured SLA compliance through effective monitoring and reporting practices.
• Utilized Big Query, Grafana, and Splunk for data management and analysis.
• Implemented DNSSEC and IPv6 protocols to optimize domain management.
• Executed secure file transfers via SFTP while troubleshooting network issues.
• Monitored server performance proactively to identify and resolve potential problems.

• Handled customer complaints and provided on-point solutions to mitigate dissatisfaction. Resolved queries and helped customers understand technical aspects.
• Resolved queries and helped customers understand technical aspects.
• Guided subordinates through process training to enhance team efficiency
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Managed onboarding process for new employees at ICRA, including documentation, policy guidance, and connecting them with other departments.
• Conducted entry-level and higher-level training sessions, coordinating with external trainers for specialized training programs. Guided employees through the separation policy, conducted exit surveys, and facilitated the smooth execution of separation formalities.
• Guided employees through separation policy, conducted exit surveys, and facilitated smooth execution of separation formalities.
• Assisted in performance review processes and provided feedback to management on employee progress.
• Managed employee records and ensured compliance with HR policies and regulations.
• Supported payroll processing by verifying timekeeping records and resolving discrepancies.
• Facilitated employee engagement initiatives to promote workplace culture and collaboration.
• Conducted exit interviews and compiled feedback for analysis of turnover trends.
• Collaborated with management to address employee concerns and foster a positive work environment.
• Onboarded new staff and facilitated new hire orientation.
• Facilitated resolution of conflicts between staff members by mediating conversations between parties involved.
• Participated in professional development activities in order to stay up-to-date on labor laws and regulations.
• Conducted background checks, reference verifications and drug screenings for potential candidates.
• Addressed employee inquiries regarding benefits packages, vacation policies, payroll issues.
• Assessed employee performance through regular feedback sessions with supervisors and managers.
• Maintained a database of all current employees, including performance reviews and evaluations.

• Managed HR operations at Ask Opinion, focusing on role clarity, valuation, and remuneration.
• Formulated and implemented strategic policies to enhance the company's functioning.
• Led human asset management, learning and development, job specifications, and enhancements.
• Developed and implemented HR policies to enhance workplace culture and compliance.
• Managed recruitment processes, including job postings, interviews, and candidate selection.
• Facilitated employee onboarding and orientation programs for new hires.
• Conducted performance evaluations to support employee development initiatives.
• Led training sessions on company policies and professional skills for staff members.
• Resolved employee conflicts through effective mediation and communication strategies.
• Collaborated with management to align HR strategies with organizational goals.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Created job postings, tracked applicants and maintained applicant database.
• Identified, screened and interviewed potential employees.
• Directed HR programs, policies and processes to improve operational efficiency.

• • Managed the end-to-end recruitment process, including screening and shortlisting candidates for sales profiles at Koncept Automobiles Pvt. Ltd.
• Conducted bulk and mass hiring for multiple positions, particularly in sales, and handled onboarding and exit formalities.
• Organized various on-the-job and off-the-job training sessions, resolved employee grievances, and executed engaging employee activities.
• Organized various on-the-job and off-the-job training sessions, resolved employee grievances, and executed engaging employee activities

• worked closely with the team on cases received from on the shore partners.
• completed work within SLAs.
• worked towards bettering customer experience with the bank.
• sorted queries on mail with the help of on share partners.
• Performed banking activities over the accounts of the UK-based customers, such as adding a joint account owner, adding a second owner on the account, adding a parent owner on the child's account, removing joint and parent owners from the account as requested by the customer, adding a third party on the account, and lastly, adding an attorney on the account, empowering them to access the property of the account owner.