Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
BusinessAnalyst

Anamita Baruah

Senior Solutions Specialist
Gurgaon

Summary

Customer Success Enthusiast with 3+ years of experience in the Customer Success Domain. Drives Product Adoption leading towards Gross Revenue Retention. Current profile includes SaaS background. Willing to re-locate matching self-growth in conjunction with the organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Senior Solutions Specialist

CVENT
Gurugram
11.2020 - Current
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Assisted clients with strategic processes and provided with necessary tools to achieve success.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.
  • Peer-to-peer coaching for driving SOP adherence.
  • Earned fast track promotion to Senior and have mentored 3 of our new joiners.

Sr. Associate and Mentor Seller Partner Support

Amazon Development Centre India
Bangalore
11.2017 - 11.2020
  • Supporting the Brand Registry Support teams as an acting Associate advisor/SME
  • Led the RR improvement initiative to improve the PAA, PMA and Transfer for BST and improved overall axiom scores with 8000 BPS in a month’s duration
  • Swiftly resolve escalated issues, identify trends and root causes to enhance operational excellence
  • Improving the Seller performance metrics by analyzing the responsible factors
  • Ensures that Associates have a clear understanding of the SOPs/Processes
  • Supporting Manager to identify and implement process improvement change initiatives
  • Conducting audits on a daily basis for process level improvements
  • Liaising with manager to generate reports and publish analysis of team’s performance
  • Conducting the training basis the audit observations for Complex scenarios/new changes/ the scenarios with high defect rate
  • Provide feedbacks to the associates and close loop on audit observations
  • Respond to stakeholders with guidance and flags any updates to Supervisor/Manager
  • Partner & Communicate with other departments on a consistent basis to identify, track and resolve the concerns

Education

B.TECH -

Royal Group Of Institutions
Guwahati, Assam
07.2013 - 08.2017

Skills

Client satisfaction-driven

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Accomplishments

  • Best Customer comments - Feb 2023
  • Newcomer of the Year - 2021
  • Team Player - 2022
  • CSAT Crusher - Oct 2022
  • Best Mentor - 2019

Interests

Avid Reader

Country Music

CS Discussions

Timeline

Senior Solutions Specialist

CVENT
11.2020 - Current

Sr. Associate and Mentor Seller Partner Support

Amazon Development Centre India
11.2017 - 11.2020

B.TECH -

Royal Group Of Institutions
07.2013 - 08.2017

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Anamita BaruahSenior Solutions Specialist