Hi, I’m
Anand Jha
Mumbai,Maharashtra
Every one has a story to tell. Its your perception that rates it.
Self
Work Preference
Summary
Strategic operations and sales leader with 20+ years of proven expertise driving business growth across global markets. Demonstrated track record of building high-performing teams, optimizing supply chain operations, and delivering measurable revenue growth in fast-paced international environments. Skilled in leading cross-functional teams across EU, AMEA, and Asia-Pacific regions while managing complex order-to-cash processes for multinational organizations.
Overview
21
years of professional experience
1
Certification
5
years of post-secondary education
Work History
OmniActive Health Technologies Pvt. Ltd.
Director, Sales & Customer Services
06.2020 - Current
Job overview
- Lead regional Order-to-Cash processes generating multi-million-dollar revenue across EU and AMEA markets
- Drive inside sales targets across premium accounts, delivering consistent quarter-over-quarter growth
- Oversee customer service and operations teams across Pune and Hosur EOU facilities, ensuring 99%+ service SLAs
- Strategically manage customer relationships, payment collections, and complaint resolution to maintain 95%+ satisfaction scores
- Champion continuous improvement initiatives identifying CAPA areas, implementing 20+ process enhancements annually
- Partner with global IT taskforce to optimize SAP and CRM systems, enhancing operational efficiency by 25%
UPM Raflatac (Now UPM Adhesive Materials)
Sales Manager, West India
07.2018 - 06.2020
Job overview
- Accelerated revenue growth by 24% (top line) and 18% (bottom line) within 24 months through strategic account management
- Built and managed customer portfolio of 108+ premium accounts across West India region
- Established standardized claim resolution procedures reducing average resolution time from 30 to 7 days
- Spearheaded cross-regional collaboration with EMEA teams, creating global process alignment framework
- Maintained 99%+ order accuracy and on-time delivery metrics across all customer segments
UPM Raflatac (Now UPM Adhesive Materials)
Customer Service Team Leader, South Asia
01.2015 - 06.2018
Job overview
- Directed customer service operations across Mumbai and Bangalore supply terminals, managing team of 6 direct reports
- Coordinated order management and reporting for SEA region, processing 500+ orders monthly with 99.8% accuracy
- Optimized stock availability across dual-terminal operations, reducing stockouts by 35%
- Facilitated technical documentation delivery (datasheets, MSDS, food-grade certifications) to 200+ internal and external stakeholders
- Managed end-to-end export coordination with freight forwarders and customs agencies, ensuring compliance with international regulations
Novozymes South East Asia Pvt. Ltd.(Now Novonesis)
Team Leader, Supply Chain Operations
03.2012 - 12.2014
Job overview
- Managed supply chain operations for 14 countries across Asia-Pacific region, overseeing $12M+ in annual shipments
- Led team of 5 supply chain coordinators, achieving 99.10% process accuracy on Malaysia transition project (2,240 hours, 10-person team, 6-month duration)
- Orchestrated multi-warehouse exports from Denmark, China, and Malaysia to 50+ customer locations across SEA
- Implemented CAPA framework and process improvement tools, reducing order-to-delivery cycle time by 18%
- Created and governed comprehensive SOPs aligned with global audit standards and ISO requirements
- Monitored Letter of Credit and bank contract supplies, ensuring 100% compliance with international shipping regulations
Novozymes South East Asia Pvt. Ltd.(Now Novonesis)
Coordinator, Supply Chain Operations
05.2011 - 03.2012
Job overview
- Key Highlight: Led Malaysia Supply Chain Process Transition Project—successfully transitioned customer service, logistics, and supply chain activities from regional teams to shared services center while maintaining 99.10%+ accuracy and creating audit-compliant documentation standards.
Sigma Aldrich Chemicals Pvt. Limited (Now Merck Millipore)
Senior Customer & Sales Support Executive
04.2010 - 05.2011
Job overview
- Enhanced customer satisfaction scores to 96% through proactive order support and complaint resolution
- Optimized bonded warehouse operations coordinating with EOU, SEZ customers, and government institutions
- Spearheaded e-ordering platform adoption, training 60+ distributors on digital ordering tools and increasing online orders by 45%
- Managed distributor centralization project ($500K+ value), establishing Bangalore as central hub and reducing logistics costs by 22%
- Maintained master data integrity for 1,000+ customer accounts and 5,000+ material codes
- Generated comprehensive reporting including backorder analysis, distributor sales metrics, and compliance documentation
Sigma Aldrich Chemicals Pvt. Limited (Now Merck Millipore)
Customer & Sales Support Executive
07.2008 - 03.2010
Job overview
- Key Highlight: Led Distributor Centralization Project—consolidated distributor supply chain to central Bangalore hub, trained distributors on e-tools, and achieved significant cost savings while maintaining service excellence during transition.
C-Cubed Solution Pvt. Ltd. (BPO Services – Global Operations)
Process & Language Trainer
04.2006 - 07.2008
Job overview
- Designed and deployed web-based SOP tool reducing new employee onboarding time by 40% and training costs by 30%
- Trained 150+ employees on client policies, product knowledge, and language excellence standards
- Monitored quality of 200+ daily chats and emails, maintaining 98%+ language compliance metrics
- Managed shift scheduling and escalation handling, ensuring optimal team coverage during peak seasons
C-Cubed Solution Pvt. Ltd. (BPO Services – Global Operations)
Process Associate – Sales & Support
07.2005 - 03.2006
Job overview
- Handled high-volume customer service via chat and email for US-based online retailer (Ritz Interactive Inc)
- Successfully managed holiday season surges, processing 1,000+ customer interactions daily with 96% first-contact resolution
- Created foundational knowledge base documentation utilized across 50+ team members
- Key Highlight: Implemented web-based SOP tool enabling scalable training and dramatically improving recruitment efficiency while maintaining service quality during rapid team expansion.
Education
Annamalai University
MBA from International Business
02.2008 - 05.2010
Sambalpur UniversityRourkela
Bachelor of Science from Biotechnology
03.2003 - 04.2005
Rourkela Municipal College Rourkela
Associate of Science from Biology
03.2001 - 03.2002
Desouza's School Rourkela, Orissa
ICSE from Science
01.2000
Skills
- Leadership & Team Management
- Supply Chain Optimization
- Global Sales Operations
- Customer Service Excellence
- Order Management & Logistics
- Process Improvement (CAPA/Kaizen)
- International Export Operations
- SAP SD & CRM Systems
- Stakeholder Management
- Master Data Management
- Business Process Documentation
- Regional Sales Strategy
Certification
- National Cadet Corps 'C' Certificate – 'A' Grade (Ministry of Defense, India)
- Honors Diploma in Computer Science – 'A+' Grade (LCC Lakhotia Computer Education, Rourkela)
Education Certifications
- B.Sc. Biotechnology, Sambalpur University, 2005-01-01
- HSC, Orissa Board, 2002-01-01
- ICSE, New Delhi Board, 2000-01-01
Language Proficiencies
- English (Fluent)
- Hindi (Fluent)
- Odia (Fluent)
- Maithili (Native)
Personal Information
- Date of Birth: 1983-09-28
- Marital Status: Married
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Oriya
Intermediate (B1)
Interests
Running
Photography
History
Timeline
Director, Sales & Customer Services
OmniActive Health Technologies Pvt. Ltd.
06.2020 - Current
Sales Manager, West India
UPM Raflatac (Now UPM Adhesive Materials)
07.2018 - 06.2020
Customer Service Team Leader, South Asia
UPM Raflatac (Now UPM Adhesive Materials)
01.2015 - 06.2018
Team Leader, Supply Chain Operations
Novozymes South East Asia Pvt. Ltd.(Now Novonesis)
03.2012 - 12.2014
Coordinator, Supply Chain Operations
Novozymes South East Asia Pvt. Ltd.(Now Novonesis)
05.2011 - 03.2012
Senior Customer & Sales Support Executive
Sigma Aldrich Chemicals Pvt. Limited (Now Merck Millipore)
04.2010 - 05.2011
Customer & Sales Support Executive
Sigma Aldrich Chemicals Pvt. Limited (Now Merck Millipore)
07.2008 - 03.2010
Annamalai University
MBA from International Business
02.2008 - 05.2010
Process & Language Trainer
C-Cubed Solution Pvt. Ltd. (BPO Services – Global Operations)
04.2006 - 07.2008
Process Associate – Sales & Support
C-Cubed Solution Pvt. Ltd. (BPO Services – Global Operations)
07.2005 - 03.2006
Sambalpur University
Bachelor of Science from Biotechnology
03.2003 - 04.2005
Rourkela Municipal College
Associate of Science from Biology
03.2001 - 03.2002
Desouza's School
ICSE from Science