ANAND A
ERNAKULAM,KERALA
Summary
Accomplished professional with a Master's in Production Engineering and Operations Management, with expertise in quality assurance, production planning, and manufacturing operations. Skilled in CAD software (CATIA V5) and technical specifications to optimize efficiency. Strong project management, problem-solving, and analytical skills, with a focus on continuous improvement and compliance with safety standards. Proven ability to collaborate with cross-functional teams to deliver results and drive operational excellence.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Technical Sales Manager
Elegance Facade Design Services
Ernakulam, Kerala, India
2023.11 - Current
- Led sales efforts, securing high-value façade design projects, and increasing revenue by 15%.
- Built strong relationships with architects, developers, and contractors to grow the business.
- Provided technical consultations, and customized solutions, and managed project execution.
- Conducted market research to inform strategies and enhance brand visibility.
Sales and Retention Advisor
Capita
Coventry, West Midlands, United Kingdom
2023.01 - 2023.10
- Achieved a 15% increase in customer retention by implementing targeted upselling and cross-selling strategies.
- Streamlined operations, resulting in a 20% improvement in process efficiency through administrative support.
- Managed over 50 customer inquiries daily via telephone and email, maintaining a 95% customer satisfaction rate.
- Utilized Microsoft Office Applications to manage data and generate reports, enhancing decision-making accuracy.
Production Engineer
Indo German Carbons Limited
Ernakulam, Kerala, India
2018.08 - 2020.09
- Planned staff and material costs, successfully meeting 95% of production schedules on time.
- Oversaw control processes, achieving a 10% increase in product quality consistency.
- Enhanced manufacturing systems and equipment, resulting in a 15% increase in production efficiency.
- Identified and resolved manufacturing issues within 24 hours, minimizing lost time and saving approximately 5% in resource costs.
Engineering intern
Kerala Argo Machinery Corporation Limited (KAMCO)
Ernakulam, Kerala, India
2018.01 - 2018.02
Engineering intern
MRF Tires
Ponda, Goa, India
2016.07 - 2016.09
Education
Bachelor of Science - Bachelor of Technology in Mechanical Engineering
Mahatma Gandhi University
2014.06 - 2018.07
Master of Science - Production Engineering and Operations Management
Coventry University
Coventry, COV 2021.01 - 2022.10
Skills
- Administrative Skills: Calendar management, travel coordination, and meeting organization
- Communication: Strong verbal and written skills, effective client interaction
- Technical Proficiency: Advanced in Microsoft Office (Excel, Outlook) and CAD software
- Problem Solving: Resourceful in addressing challenges and developing solutions
- Customer Service: Focused on maintaining high standards and confidentiality
- Adaptability: Thrives in fast-paced, deadline-driven environments
Certification
- Level 7 Award in Professional Consultancy by Chartered Management Institute.
- Level 7 Certificate in Strategic management and Leadership by Chartered Management Institute
Timeline
Technical Sales Manager
Elegance Facade Design Services
2023.11 - Current
Sales and Retention Advisor
Capita
2023.01 - 2023.10
Master of Science - Production Engineering and Operations Management
Coventry University
2021.01 - 2022.10
Production Engineer
Indo German Carbons Limited
2018.08 - 2020.09
Engineering intern
Kerala Argo Machinery Corporation Limited (KAMCO)
2018.01 - 2018.02
Engineering intern
MRF Tires
2016.07 - 2016.09
Bachelor of Science - Bachelor of Technology in Mechanical Engineering
Mahatma Gandhi University
2014.06 - 2018.07