Experienced in credit risk management, operational risk, compliance, and back-office operations. Brings a creative and flexible approach to improvising and implementing risk management policies. Holds the esteemed designation of Chartered Financial Risk Manager (FRM) from GARP University, USA. Adept at handling confidential and sensitive information while working with risk management strategies and designing control documents. Skilled risk management professional with a strong background in customer engagement.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Associate
Teleperformance
09.2023 - 07.2024
Maintained interactive engagement with the customers
Managed approximately 80 incoming calls and emails per day from customers
Resolved queries/ issues related to the train times and fares & suggested solutions based on customer's needs and requirements
Maintained AHT levels and quality as per the SLA standards
Risk Analyst
Department of Finance, Services and Innovation
05.2017 - 01.2018
Company Overview: (Charterhouse Partnership)
Analysed, monitored and updated risks in the operational risk register and assigned risk scores
Liaised with relevant stakeholders to understand objectives, risk or business impact and implemented concepts of Management of risk, updated the operational risk register accordingly
Participated in risk control & self-assessment, attestation and internal audit activities
Identified gaps, reported results to get business sign-offs, maintained privacy & security logs
Employed strong program management skills to successfully define and manage ongoing initiatives designed to control operational risks
(Charterhouse Partnership)
Associate (Credit Analyst)
Nomura
10.2011 - 01.2017
Company Overview: (Japanese Investment Bank)
Performed quality credit analysis/review for counterparties through financial statements for regulated fund's portfolio (Mutual funds, pension funds, municipalities etcetera)
Provided credit rating recommendations, trading limits & risk appetite as per scorecard parameters
Analysed various parameters for regulated funds to arrive at credit rating through internal model
Senior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private LimitedSenior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private Limited