JIRA
ANAND BABU
Business Analyst | Product Owner
Bengaluru
Summary
A seasoned Business Analyst with 9 plus years professional experience specialized in product, project, process and people management. A proven track record of collaborating with cross-functional teams across all phases of the product life cycle.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Senior Business Analyst
Signdesk
Bengaluru
02.2023 - Current
- Recommended specific products to customers based on unique technical requirements of each.
- Performed detailed research of customer business structures to accurately tailor to the unique needs of each.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
Business Analyst|Product Owner
First American India
Bengaluru
01.2022 - 01.2023
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated business intelligence reports to inform strategic decision-making.
Business Analyst
First American India Pvt Ltd
Bengaluru
04.2020 - 12.2021
- Partner with stakeholders and product managers to evaluate customer needs to develop new features
- Analyze feedback and data from customers to create user stories and identify opportunities to enhance product quality and improve the customer experience
- Coordinate with cross-functional teams to define strategic vision for the products, which includes developing product roadmaps and creating business strategies
- Collaborate with the product management team to identify automation opportunities and refine Agile delivery processes across the organization
- Prioritizing the backlog of work to meet the vision in a timely manner to meet market and customer demands
- Research, troubleshoot, diagnose, recommend solutions, and solve increasingly complex business and technical problems that drive revenue and deliver results
Associate Business System Analyst
First American India Pvt Ltd
Bengaluru
04.2017 - 03.2020
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Collaborated with upper management to drive strategy and implement new processes.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Assessed business requirements to create focused solutions.
- Presented business leaders with ROI estimations to drive project planning.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
Automation Test Analyst
First American India Pvt Ltd
Bengaluru
04.2015 - 03.2017
- Worked with Multi-Functional teams across Dev, Tech Support, Product Management, Onsite
- Worked closely with end users to understand and augment Business Systems and Architecture which can lead to proposal for Improvement, Enhancement, Defect Fix to ensure smooth Operations
- Performed gap analysis procedures and detailed data reviews to optimize implementation
- Monitored emerging test automation frameworks, technologies and best practices for useful developments.
Automation Specialist
First American India
Bengaluru
10.2013 - 03.2015
Senior Process Executive
First American India Pvt Ltd
Bengaluru
10.2011 - 09.2013
Associate Data Analyst
First American India
Bengaluru
04.2010 - 09.2011
Data Entry Specialist
InterTitle, Inc
Bengaluru
04.2008 - 03.2010
Process Executive
InterTitle, Inc
Bengaluru
06.2007 - 03.2008
Education
Bachelor's Degree - Accounting
St. Joseph’s Evening College
Bengaluru 03.2004 - 05.2007
Skills
Product Management
undefinedSoftware
Confluence
Azure DevOps
Figma
Drawio
MS Visio
Balsamiq
Timeline
Senior Business Analyst
Signdesk
02.2023 - Current
Business Analyst|Product Owner
First American India
01.2022 - 01.2023
Business Analyst
First American India Pvt Ltd
04.2020 - 12.2021
Associate Business System Analyst
First American India Pvt Ltd
04.2017 - 03.2020
Automation Test Analyst
First American India Pvt Ltd
04.2015 - 03.2017
Automation Specialist
First American India
10.2013 - 03.2015
Senior Process Executive
First American India Pvt Ltd
10.2011 - 09.2013
Associate Data Analyst
First American India
04.2010 - 09.2011
Data Entry Specialist
InterTitle, Inc
04.2008 - 03.2010
Process Executive
InterTitle, Inc
06.2007 - 03.2008
Bachelor's Degree - Accounting
St. Joseph’s Evening College
03.2004 - 05.2007
Additional Information
Salesforce CRM Implementation: Configure Reports, Modules, User Access, Permission Groups, Dashboards, Conduct UAT Testing, Regression Testing, Sanity Testing, Coordinate Deployments.
Snowflake|SQL Query: Run SQL queries to extract and load bulk data, creating schemas, database as part of OCR Data Extraction Projects
JIRA|Confluence: Usage of Project Management tools to update the progress and maintain status updates of the Projects and documentation.
Excel & VBA: Creation of VBA Macros to automate monotonous and routine works through creation of macros to speed up the Reporting Needs and Presentation of accurate data to Management that helps in making informed decisions that impact day to day business.
Team Management: As Process Lead, responsible for Team, MIS Reporting, Capacity Planning, Resource Allocation, Talent Management, Driving GPTW and Gallup Surveys (Employee Engagement & Satisfaction Surveys), and Implementing Action Plans to measure the success of the same, as well as handling day-to-day activities as expected by Business Needs
Similar Profiles
RESHMA P.RRESHMA P.R
MEAN Stack Developer at SignDeskMEAN Stack Developer at SignDesk
ASHNA MASHNA M
Client Onboarding Speclist at SignDeskClient Onboarding Speclist at SignDesk
Likhith RLikhith R
Associate Software Engineer at SigndeskAssociate Software Engineer at Signdesk