IDS & Opera
Anand B. Acharya
Hotel Management
Matia
Summary
Dynamic management professional with a proven track record in optimizing operational procedures, enhancing team productivity, and streamlining processes to drive efficiency. Demonstrates adaptability in fast-paced environments, complemented by strategic decision-making skills that foster long-term business success. Proactive Assistant General Manager excelling in managing operations and building cohesive teams while empowering employees to independently meet organizational needs. Recognized for consistently exceeding goals through sound judgment and effective problem-solving abilities.
Overview
2026
2026
years of professional experience
1
1
Certification
6
6
Languages
Work History
Assistant General Manager
Vaani Greens Kaziranga
04.2025 - 12.2025
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant Front Office Manager
Mayfair Himalayan Spa Resort kalimpong
01.2021 - 01.2024
- Work as a HDM (Head of operation) with a capacity of Managing Entire operation.
- Oversee operations and Functions for premium 5-star property
- Report directly to General Manager and corporate office with daily operational reports
- Ensure seamless guest services and operational excellence across night shifts
- Manage front office team and coordinate with all departments for smooth operations
- 5-Star Luxury Property | 68 Rooms | Kalimpong, West Bengal
Assistant Front Office Manager
Mayfair Gangtok
10.2015 - 01.2021
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
Night Auditor
Great Eastern Hotel, Kolkata
2014 - 2015
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
Night Manager
Monotel Luxury Hotel, Salt Lake (Haldiram Groups)
01.2012 - 01.2014
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Manager – Operations
Rahul Group of Companies
2011 - 01.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Room Division Manager
Merlin Group of Hotels, Ibiza Resort
03.2010 - 11.2011
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
Duty Manager
Indi-smart Hotel Kolkata (IIHM Salt Lake)
01.2007 - 2010
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Front Office Supervisor
Camelia Group of Hotels Santiniketan
01.2004 - 10.2007
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front Office Associate
Pinewood Ashoka Group
01.2001 - 01.2003
- Assisted senior management in daily front office operations
- Provided comprehensive guest services and front desk support
- Job training and orientation in hotel operations and procedures
- Shillong
Education
Diploma in Hotel Management & Catering Technology -
Trade Wings Institute of Hotel Management
ShillongDiploma in Optical Science -
West Bengal Board of Education
Associate of Arts -
Shillong College
Shillong 04.2001 -
No Degree -
Meghalaya Board of School Education
Shillong 04.2001 -
Skills
Proficient in hotel software
Experience with IDS Fortune Xpress (Version 30)
Experience with Opera PMS
Front desk operations expertise
Experience with EXCEED package implementation
Night audit management
Specialized knowledge areas
Night auditing processes
Guest relations coordination
Reconciliation of financial records
Reservation management
Business account coordination
Workforce management
Workplace relationship management
Workflow efficiency
Experience in strategic planning initiatives
Effective team management
Software
Certification
NCC B Certificate of Merit | Ministry of Defence, India
Interests
Research on Political Movements, Driving, playing Cricket
AWARDS & RECOGNITION
NCC B Certificate of Merit | Ministry of Defence, India
Timeline
Assistant General Manager
Vaani Greens Kaziranga
04.2025 - 12.2025
Assistant Front Office Manager
Mayfair Himalayan Spa Resort kalimpong
01.2021 - 01.2024
Assistant Front Office Manager
Mayfair Gangtok
10.2015 - 01.2021
Night Manager
Monotel Luxury Hotel, Salt Lake (Haldiram Groups)
01.2012 - 01.2014
Room Division Manager
Merlin Group of Hotels, Ibiza Resort
03.2010 - 11.2011
Duty Manager
Indi-smart Hotel Kolkata (IIHM Salt Lake)
01.2007 - 2010
Front Office Supervisor
Camelia Group of Hotels Santiniketan
01.2004 - 10.2007
Associate of Arts -
Shillong College
04.2001 -
No Degree -
Meghalaya Board of School Education
04.2001 -
Front Office Associate
Pinewood Ashoka Group
01.2001 - 01.2003
Night Auditor
Great Eastern Hotel, Kolkata
2014 - 2015
Manager – Operations
Rahul Group of Companies
2011 - 01.2012
Diploma in Hotel Management & Catering Technology -
Trade Wings Institute of Hotel Management
Diploma in Optical Science -
West Bengal Board of Education