Hi, I’m
Anand Chandra
Sales Development Manager
Bangalore
Summary
Experienced professional with expertise revenue growth in startups. Over 8 years’ experience in developing innovative sales strategies, analysing business markets and managing high profile and NRI client relationships. In depth knowledge of channel development , Sales and Supply . built many teams that can generate revenue from different business ideas. Grown from “Associate” to “Senior Manager”, worked with companies like Nobroker, Happylocate, and Concentrix with excellent consistency. Build productive relationships to drive organization’s success, establish and reinforce sales and business operations. Implemented industry’s best practices, executed successful strategies in process controls. Motivated to bring strong leadership and to achieve challenging initiatives for organization, self-growth and spearheading relations efforts.
Overview
8
years of professional experience
3
Languages
Work History
MagicbricksBangalore
Sales Development Manager
10.2022 - Current
Job overview
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Assessed customer needs and developed customized solutions to drive sales.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Developed useful pricing models to maximize profit margins and generate leads.
- Created customer loyalty programs to increase repeat business.
- Built diverse sales pipeline to exceed quota targets.
- Trained and mentored sales personnel to apply best practices and techniques.
HappyLocateBangalore
Sr. Manager Sales
05.2021 - 10.2022
Job overview
- Revived sales operation to a turnaround success story
- Revamped sales strategy, implemented effective promotional strategies, and trained a high performance sales team
- Was hired as operations manager to take care of the Customer care and Supply chain but within a span of 3 months started taking care of the entire PAM vertical which included Sales, customer service , on ground execution and supply chain
- Have delivered 15%+ month on month
- Have delivered 800% growth in the number of relocations within the span of 13 months and growth in the total revenue of PAM vertical
- Led the team of 6 employees to 50 employees , established a competitive sales force by offering aggressive compensations and performance driven sales incentive programs
- Monitor actual sales and create a pipeline, keep track of sales and generate reports that cover sales forecasting, goals and results
- Measure performance of the inside sales team and determine if existing practices and processes are generating adequate results and also suggest improvements to processes as needed.
NoBrokerBangalore
Assistant Manager
07.2017 - 03.2021
Job overview
- Handling entire operation and sales for Packers and Movers (Sales, Service, Vendor Management and Customer Success)
- Significantly involved in designing a long time pending “Partner App”
- Onboarding new partners for corporate shifting which involves, presentation , negotiation etc
- Designing dynamic Price Algorithms for effective Intercity Sales
- Achieved highest 35% revenue growth in Dec’2020
- Designed training material for Vendor management, Sales, servicing and PnM ground staff
- Recorded 25%+ NPS in customer service
- Standardized packaging quality and packing procedure to avoid damage issues during transit and started a new business to supply quality packing materials to all our existing vendors
- Closed 10000+ Relocations and executed them with all required COVI-19 precaution checklist for all partners in PAN India
- Designed intra and intercity pricing for franchise sales models
- NoBroker Packers and movers launch in PAN India even though the NoBroker’s core-products are operational in 5 major cities
- Handled a team of 160
NoBrokerBangalore
Senior Team Leader
05.2017 - 07.2019
Job overview
- As Relationship Manager and promoted as Senior Team Leader in the span ofyear (6-time early promotion)
- Currently designated as acting Business Development
- Manager and go to the person of organization for launching new business vertical
- Built team and business from scratch of Packers and Movers, Home-maintenance and Furniture for sales and servicing both
- Making existing processes more efficient and designing new processes for sales and servicing both with the help of data
- Handling a team of more than 80 people with higher productivity among other verticals despite having the most complex business model
- Month on Month incremental revenue growth with identifying business opportunities from different sources
- Increasing revenue from existing sources and developing new ones constantly
- Helping Supply chain management team on-boarding, Order distribution and maintaining good relation between vendor and organization
- Identifying the specific needs of customers, then creating bespoke solutions for them.
NoBrokerBangalore
Unit Leader
01.2017 - 05.2017
Job overview
- Handled team of 11 Relationship managers for Bangalore and Mumbai city
- Expert in planning and delivering given target of Social media reviews
- Have Maintained good NoBroker conversion % for Bangalore and Mumbai cities
NoBrokerBangalore
Customer Relationship Manager
07.2016 - 01.2017
Job overview
- First Overall Performer of organization
- Resolve customer complaints in a prompt and professional manner
- Service customers in finding the right tenant / house as per the requirement of the customer
- Dial outbound and attend inbound calls of customers and leads
- Use internal tools and methods to provide the best possible service to the customer
- Negotiate with leads on behalf of customers
- Keep customers up-to-date on the progress of his account
- Follow communication procedures, guidelines and policies
- Go the extra mile to provide excellent customer service
- Service customers in rental agreement
- Maintain good relationships with clients so that the business can maximize the value of those relationships
- Identify key contacts at potential client companies to establish and foster relationship
- First employee in the company to get the highest 5 star social media reviews
- Given many insights to develop the process and Dashboards.
ConcentrixBangalore
Customer service executive
07.2015 - 07.2016
Job overview
- Identified and evaluated opportunities improving the process and customer experience
- Handled escalated and upset calls
- Technical support related to 4G connections.
Education
JNV, CBSE
10th
University Overview
GPA: 74%
JNV
University Overview
GPA: 76%
BMS College of Engineering
from Telecommunication Engineering
Skills
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Additional Information
- AWARDS , 2 Times Overall performer awards in NoBroker Rising star award in NoBroker 6 times early promotions in NoBroker
Timeline
Sales Development Manager
Magicbricks
10.2022 - Current
Sr. Manager Sales
HappyLocate
05.2021 - 10.2022
Assistant Manager
NoBroker
07.2017 - 03.2021
Senior Team Leader
NoBroker
05.2017 - 07.2019
Unit Leader
NoBroker
01.2017 - 05.2017
Customer Relationship Manager
NoBroker
07.2016 - 01.2017
Customer service executive
Concentrix
07.2015 - 07.2016
JNV, CBSE
10th
JNV
BMS College of Engineering
from Telecommunication Engineering
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