ANAND CHAUDHARI
Mumbai
Summary
Operations and claims professional with over 7 years of experience in financial claims processing, specializing in fraud handling related to UPI wallet card misuse, buyback, and warranty programs. Proven track record in managing key accounts for leading brands such as Samsung, Panasonic, and Whirlpool, ensuring efficient end-to-end operations and client coordination. Proficient in advanced Excel, MIS reporting, and CRM systems, with a strong emphasis on process improvement and automation across operations, sales, and technology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Manager-Buyback Operations & VAS
Uniserved Tech Solutions Pvt Ltd
Navi Mumbai
08.2025 - Current
- Managed end-to-end buyback and warranty operations for white goods, ensuring smooth execution across multiple business processes.
- Handled customer and Service Partner onboarding, vendor coordination, enabling seamless alignment between stakeholders and operational teams.
- Streamlined operational workflows to reduce turnaround time (TAT) and improve overall service delivery efficiency.
- Executed an end-to-end home appliances B2B liquidation project across 80 RIL stores pan-India, managing coordination, execution, and operational tracking at scale.
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Oversaw staff training and development, implementing strategies to enhance skills and performance.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Worked as Key Account Manager for Reliance Retail and Godrej Appliance division accounts, managing end-to-end client relationships, and ensuring smooth execution of business operations.
Team Lead – Claims Operations
OneAssist Consumer Solutions Pvt Ltd
Mumbai
11.2024 - 08.2025
- Managed financial and appliance-related claims, including fraud cases (UPI, wallet transactions, and card misuse), ensuring accuracy, compliance, and timely resolution.
- Improved claim processing efficiency by reducing delays and optimising turnaround time (TAT) through process improvements and better coordination.
- Led team performance, training, and escalation management, ensuring smooth operations and consistent service quality.
- Coordinated with insurance partners to expedite claim settlements, while maintaining regulatory compliance and documentation accuracy.
- Worked on CRM enhancements and system integrations with insurer platforms, streamlining operational workflows, and improving efficiency.
- Enabled real-time claim intimation and implemented API-based document uploads (invoices and claim documents) to insurer portals, reducing manual intervention and processing time.
- Collaborated with technical teams to automate workflows and data exchange processes, ensuring seamless data flow between systems, and improving operational accuracy.
- Managed Key Accounts for TechGuard and Digi2L, overseeing end-to-end operations and ensuring smooth execution of service delivery across accounts.
Assistant Manager – Product Operations
UTC Digital Technologies Pvt Ltd
04.2022 - 10.2024
- Managed Assured Buyback and Extended Warranty claims (B2B and B2C), ensuring timely resolution and high service quality.
- Analysed operational data to identify inefficiencies and reduce errors, improving overall process accuracy and turnaround time.
- Collaborated with cross-functional teams (Operations, Sales, and Technology) to ensure seamless execution and alignment on business objectives.
- Acted as a bridge between business and technical teams, translating operational requirements into system capabilities, and ensuring smooth implementation.
- Authored BRDs and functional specifications for CRM enhancements, improving workflow efficiency, and user experience.
- Partnered with developers to implement system improvements, resulting in higher stakeholder adoption and reduced manual effort.
- Conducted CRM training sessions for internal teams, enabling better system usage and process adherence.
- Supported UAT by representing business operations, validating system changes, and ensuring they meet real-time operational requirements.
- Contributed to strategic initiatives and continuous process improvements, enhancing productivity, and operational effectiveness.
- Monitored service and SCM team performance, and developed improvement plans.
- Led weekly service and SCM team meetings to discuss targets, performance improvements, and customer feedback.
- Managed key accounts for leading brands including Samsung E-commerce, Samsung Experience Centre (BKC), Panasonic, Whirlpool, LG, and Bosch Appliances ensuring end-to-end coordination and smooth execution of business operations.
Senior Associate
The United Trading Company
Mumbai
08.2016 - 03.2022
- Handled end-to-end operations for 38 foco retail stores across India by coordinating with store teams, warehouse staff, and logistics partners to support daily execution.
- Supported warehouse dispatch activities, including order verification, packaging coordination, and e-way bill generation to contribute to timely shipments.
- Monitored inventory movements across stores and warehouses, performing regular reconciliations to aid in identifying and resolving stock mismatches.
- Collaborated with store teams to address operational issues, including delayed dispatches, stock shortages, and billing discrepancies.
- Facilitated invoicing and documentation under tight timelines to ensure accuracy and compliance while handling daily transaction volumes.
- Coordinated with various stakeholders to help maintain smooth supply chain flow and prevent operational bottlenecks.
- Provided training to junior associates, helping them improve their skills and contribute better to the team.
- Leveraged Zoho Creator to streamline case management processes, and improve document organisation and accessibility.
Education
Bachelor of Commerce - Accounting & Economics
University of Mumbai
MumbaiDiploma in Teachers Education -
MSCE
PuneSkills
- Advanced Microsoft Excel and data analysis (Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data interpretation)
- Process Improvement and Turnaround Time (TAT) Management
- End-to-end vendor coordination and project management
- Team Leadership and Cross-Functional Collaboration (Operations, Sales, Technology)
- Fraud detection and risk management (UPI, wallet, card misuse cases)
- Compliance management and claims processing (financial and appliance-related claims)
Certification
- Data Science & Analytics – UpGrad
- MIS & Data Analysis – NITS
Timeline
Deputy Manager-Buyback Operations & VAS
Uniserved Tech Solutions Pvt Ltd
08.2025 - Current
Team Lead – Claims Operations
OneAssist Consumer Solutions Pvt Ltd
11.2024 - 08.2025
Assistant Manager – Product Operations
UTC Digital Technologies Pvt Ltd
04.2022 - 10.2024
Senior Associate
The United Trading Company
08.2016 - 03.2022
Bachelor of Commerce - Accounting & Economics
University of Mumbai
Diploma in Teachers Education -
MSCE