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Performance-oriented Customer Success Leader offering exceptional record of achievement over a twelve-year professional career. Tenacious people manager with strategic and analytical approach to solving problems, advising customers and accomplishing retention revenue targets. Talented in identifying various product features, capitalizing on emerging market trends and revenue opportunities.
As a Customer Success Manager,
As a Senior CSM,
As an Associate Director,
Strategic account development
Account management
Leadership
Project Management
Consultative Sales
Consulting
Team Management
Key relationship management
Customer experience management
Customer experience strategy
ITIL, APMG International
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