Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anand Chavan

Anand Chavan

Team lead -Citrix, Windows Infrastructure
Pune

Summary

  • Accomplished Systems Administrator with 15+ years of experience managing server infrastructures and operations across multiple platforms. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
  • 12 years of experience in Windows Server administration
  • 10 years of experience in VMware Infrastructure.
  • 7 years of experience in Citrix /Hands on experience on mid-size Citrix environment support.
  • Pro-activeness and Positive attitude towards everything
  • Strong communication skills and Team player - ability to balance conflicting interests with customers
  • Customer-focused, "getting things delivered" attitude
  • Understanding on Windows GPOs/ AD / DNS / DHCP/ Terminal Services.
  • Hands on experience on Windows 2008/2012 /2016/2019 servers
  • Innovative, like to come up with new ideas to make the system better.
  • Like to share the knowledge and learn new things from others. Also, like to keep upgrading the technical skills.
  • Knowledge of ITIL and ITIL V3 Foundation Certified
  • 24*7 working environment experience & ITIL Process, Ability to troubleshoot technical problems related to Citrix XenApp/XenDesktop infrastructure
  • Expertise in CitrixXenApp 6.5 and XenApp7.x support
  • Comprehensive knowledge on VMware Administration, WSUS, PVS 7.x, and XenDesktop 7X
  • Adaptive to various environments and open to learn New Tools and Technologies
  • Ability to work effectively both individually and within a team environment
  • Ability to work with a sense of urgency to meet deadlines and address competing priorities
  • Always strive for customer delight by understanding and identifying the customers need, building and maintaining strong work relationships.
  • Conducted knowledge sharing sessions.

Overview

2026
2026
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Team Lead-Citrix ,Windows Server Infrastructure

Ocwen Financial Solutions Pvt Ltd.
2 2016 - Current
  • 7 years of experience for Citrix operations
  • 8 years of experience for Windows and Vmware infrastructure
  • 2 years of experience on AWS cloud Operations
  • Working on Windows 2019, Windows 2012, Active Directory, Windows DNS, Group Policy and DHCP
  • Collaborated effectively with cross-functional teams for seamless integration of new applications into existing infrastructure.
  • Proactively monitored system logs for potential problems, allowing for early identification and resolution before impacting productivity.
  • Developed comprehensive documentation on server administration procedures, contributing to efficient knowledge transfer within IT team.
  • Conducted training sessions for junior administrators on Windows Server management techniques, fostering professional growth within team.
  • Reduced downtime with proactive system monitoring and prompt troubleshooting of server issues.
  • SCCM Administration- Perform SCCM administration and troubleshooting Deployment of packaging, monthly security patching, OS Deployment, Client health
  • Working Monitoring tool Control UP for infra resource monitoring Working on Service Now for daily ticketing tool
  • Experience with installation, configuration, and support of key business applications running in virtual environment Troubleshoot Complex issues to provide RCA on demand for customer incidents Support Incident management with technical capability to lead any incident through to resolution Trouble shooting on DHCP, DNS Active Directory Users and Computers to manage high availability and performance of Citrix Environment
  • Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, networking,
  • To Ensures optimal performance of all Citrix infrastructure and delivery servers by proactively conducting ongoing performance monitoring and by tuning / adjusting as necessary
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Attended meetings to deliver status reports to key stakeholders.
  • Ensured data security by implementing strict access controls and following industry-standard protocols in Citrix environment.
  • Collaborated with cross-functional teams to integrate Citrix solutions into company infrastructure seamlessly.
  • Contributed to cost savings through virtualization of desktops and applications using Citrix technologies.
  • Increased user satisfaction with consistent access to applications by maintaining stable Citrix environment.
  • Reduced downtime for users by proactively monitoring, troubleshooting, and resolving Citrix issues.
  • Developed comprehensive strategies for leveraging AWS Auto Scaling, ensuring optimal resource allocation and cost efficiency during periods of high demand.

Windows and VMware Administrator

General Motors India Pvt.Ltd.
08.2013 - 01.2016
  • Managing entire Virtual Infrastructure and Responsible for All technical changes in virtual infrastructure
  • Overall management of IT Project & Infrastructure deployment and Sustain support
  • Responsible for IT Infrastructure and application uptime and availability Vendor management
  • Audit coordinator
  • Patch Management using HP Radia on Windows 2003 & 2008 Servers and plant floor workstations
  • Managing user accounts, share and NTFS permissions for all users in domain Participated in weekend activities for Microsoft patching of servers and Quarterly Health Checks
  • Implementation and configuration, hardening of Windows Server 2003/2008
  • Windows OS & AD Incident Management
  • Installation, Configuration and troubleshooting of VCenter 5.1
  • McAfee EPO Anti-Virus administration
  • Established effective monitoring and alerting strategies for early detection of potential system issues, enabling swift resolution and minimal impact on end users.
  • Troubleshooting Windows 2000, 2003 and 2008 server issues on VMs, Coordinating with application teams for any applications issues
  • Configuring new VM as per user requirement and troubleshooting VM issues, install security patches on ESX servers in time frame as defined by client
  • Server without need of downtime of VM or applications
  • Performing Cloning, Creating, deleting, changing Virtual machines (VM) in virtual infrastructure
  • Creating and deleting Snapshots of virtual servers for any maintenance
  • Configuring and troubleshooting alerts monitoring for Server down, Services failure, low disk space, and CPU, Memory Utilization monitoring in HPOM as per requirement.
  • Safeguarded business continuity with regular backups, snapshots, and replication of mission-critical data across multiple sites.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

System Administrator

Accenture Services Pvt. Ltd.Pune
08.2010 - 08.2013
  • Providing 24x7 support for various IT Infrastructure Services
  • Hardware maintenance
  • Hardware vendor co-ordination
  • Part of System Administration team for Accenture
  • Providing 24 *7 support and working on BMC Remedy ticketing system, Works on Incident, Change Management tickets & make sure tickets closed within SLA
  • Windows Server 2003 Administration - AD Administration (User Account management., Groups & OU Management Performing Backup activity, Server activities
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Project setup and Testing as per client requirements, updating Service packs, hot fixes up to date and also critical updates for Windows
  • VLAN change activity as working as Network L1 support
  • Symantec Antivirus administration
  • System Patch Administration & software deployment through SCCM.
  • Maintained high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.

System Administrator

AHMSI (OPTION ONE), Pune
11.2008 - 08.2010
  • Support and install hardware and software for end users
  • Provide technical assistance to resolve problems associated with supported Desktop’s/Laptop’s software and hardware issues
  • Configuration of Wireless Network for Laptops and Smart card reader configuration for Logons Handled Remote calls of US and Canada region for application support
  • Service Desk Management with respect to Service Request, Work Order and Configuration Item update (HP Open View Service Desk)
  • Vendor/Supplier Management with respect to local maintenance.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Managed user access rights to maintain high level of information security while ensuring appropriate levels of accessibility for authorized personnel.

Desktop Engineer

Microland Pvt.Ltd
08.2008 - 11.2008
  • Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
  • Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
  • Provided remote support to off-site employees, ensuring seamless integration with company systems and continued productivity.
  • Managed inventory of hardware components, ensuring availability for upgrades and replacements as needed.

Education

Diploma in IT -

Mumbai University MSBTE
Sawarde, Chiplun
01.2004 - 01.2006

Bachelor of Science - Bachelor in Computer Applications BCA

Tilak Maharashtra University Pune
Pune
07.2006 - 07.2008

Skills

    Regulatory Compliance

    Operations Management

    Customer Focus

    Teamwork and Collaboration

    Problem-Solving

Certification

AWS Certified Cloud Practitioner

Timeline

AWS Certified Cloud Practitioner

07-2024

Administering System Center Configuration Manager and Cloud Services Integration

11-2018

Windows and VMware Administrator

General Motors India Pvt.Ltd.
08.2013 - 01.2016

ITIL V3 Foundation

12-2011

System Administrator

Accenture Services Pvt. Ltd.Pune
08.2010 - 08.2013

System Administrator

AHMSI (OPTION ONE), Pune
11.2008 - 08.2010

Desktop Engineer

Microland Pvt.Ltd
08.2008 - 11.2008

Bachelor of Science - Bachelor in Computer Applications BCA

Tilak Maharashtra University Pune
07.2006 - 07.2008

Diploma in IT -

Mumbai University MSBTE
01.2004 - 01.2006

Team Lead-Citrix ,Windows Server Infrastructure

Ocwen Financial Solutions Pvt Ltd.
2 2016 - Current

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Anand ChavanTeam lead -Citrix, Windows Infrastructure