Anand Christy James

Career Break (March 2023 – March 2025)

• Personal Focus: Took a planned sabbatical for emotional healing following a family loss, focusing on recovery and regaining balance.
• Professional Development (02/02/2024 – 01/03/2025): Utilized the latter part of the break for professional growth. Completed the ACAMS certification in anti-money laundering and compliance, and studied German at the Goethe Institute to enhance language skills and cultural fluency.

Outcome: This break has strengthened both my personal well-being and professional qualifications. The ACAMS certification and language skills enhance my expertise in financial regulation and cultural understanding. I am now prepared to return to work with renewed energy and a broader skill set, ready to take on future roles with confidence.

Senior Fraud Analyst (SME) | Karbon Card, Bangalore, India (Dec 2021 – April-2023)

• Led fraud detection and mitigation efforts, reducing fraud losses by 30% through enhanced monitoring techniques.
• Developed fraud detection rules and automated alerts using SQL, improving fraud identification accuracy by 40%.
• Conducted root cause analysis on suspicious transactions and collaborated with compliance teams to enhance risk frameworks.
• Designed AML monitoring systems and ensured adherence to FATF and OFAC guidelines.
• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Partnered with data science teams to develop predictive fraud models, increasing fraud detection rates.

• Analyzed transactional data using SQL, internal systems and Lexus Nexus to identify fraudulent patterns, preventing fraud losses worth $ 2M+.
• Implemented fraud risk scoring models, reducing false positives by 25%.
• Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
• Assisted in regulatory investigations, ensuring compliance with global anti-fraud frameworks.
• Improved customer trust by promptly addressing and resolving reported instances of fraud.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

• Processed and investigated high-risk transactions, detecting fraud in 30+ cases per month.
• Conducted due diligence on high-risk and PEP clients, ensuring adherence to AML regulations.
• Submitted Suspicious Activity Reports (SARs), preventing potential financial crimes.
• Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.

• Spearheaded comprehensive store operations, ensuring seamless end-to-end management
• Managing a team of 150 employees
• Drove business growth by identifying and capitalizing on franchise and development opportunities
• Increased team productivity by implementing efficient project management strategies.
• Enhanced customer satisfaction through implementing targeted improvements in product quality and service delivery.

• Spearheaded retail stock loss investigations, enhancing supplier performance and streamlining claims processing for Tesco Depots
• Managed fresh product storage by setting optimal depot locations & temperatures
• Streamlined claim updates & investigations, contributing to Department efficiency
• Developed cross-functional training, hosted events & improved onboarding processes
• Streamlined distribution processes for faster order fulfillment and customer satisfaction.
• Trained new team members on distribution procedures, improving overall productivity and efficiency within the department.

• Proficient in Incident Management protocols, ensuring adherence to established processes
• Skilled in supporting team members to enforce incident resolution procedures
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.