ANAND C S
Summary
- A dynamic and result-oriented Senior Vendor/Program Manager with a proven track record of Initiating, Driving, Overseeing and Managing IT Transition, IT Refresh and New Projects/Programs. Adept in fostering Strategic Vendor/Supplier & Client relationships on behalf of the Global Vendor Management Organization; well-versed in Strategic Managed Services serving Mid and Large customers across multiple Geo locations. Effective collaborator across diverse Global Service Teams and Departments. Proficient in Requirements gathering, Cost Benefit Analysis, Scope analysis and translation of Business Requirements into Actionable Deliverables that ensure alignment with the PMO/COE and overall company objectives. Strong Persuasion and Negotiation skills with keen ability to align Business Goals with Vendor Capabilities and Services. Extensively involved in Bids and Proposals (RFQ’s and RFP’s) for new Product Offering and Renewal Projects. Experienced in Strategic Vendor Selection, Onboarding and Resource Management. Planning Services aligned with Business Unit objectives. Involved in Vendor Contracts, Vendor Performance (SLA & KPI), Managing Risk and Compliance. Periodic review of Financials and Performance data. Represent as a Trusted Advisor to Prospective Clients/Customers for Tech-Refresh Projects and provide expertise. Seasoned two-decade career distinguished in Managing small and mid-sized Teams in support of Outsourcing/Off-shoring Assignments and IT Managed Services. Currently targeting Senior Level Assignments in Managed Services, Vendor Management, Program Management, Pre-Sales, RFX/PO Management, Customer Service, Global Service Delivery and Operations where my Leadership, Negotiation, Stakeholder Management. Organizing and Planning skills can be fully utilized. KEY COMPETENCIES:
- Managed Services Program Management.
- Vendor/Supplier Lifecycle Management (Cradle to Grave process).
- Suppliers spend Analysis, SLA/KPI/Escalation Management and Reporting.
- Strategic Sourcing for RFP, RFQs, Pre- and Post-Sales Support.
- Contract Initiation, Review, Negotiation and Renewal/Termination.
- Experience with CAPEX/OPEX Models of Managed Services, Global Service Delivery Management.
- Customer Service and Customer Retention.
- Team Management, Incident and Problem Management and Compliance.
- Estimation, Budgeting, Cost Savings, Outlook, Stock/Inventory Support; Cost and Price.
- Management Global Client relationship management and Cross-functional Collaboration.
- New Project/Program Kick-Offs, Initiation, Transition Management and DAY-2 Support.
- Proficient in Vendor Management tools – ServiceNow, Salesforce & ARIBA.
- Resource Alignment, Management and Allocation.
- Wi-Fi Survey, Implementation & monitor post-implementation Validation.
- Inventory Tracking, Asset Discovery, Logging and Tracing.
- Leading Tech-refresh, Digital Transformation, Change management and Assessment.
- Collect timely feedback from Customers to understand gaps and conflict resolution.
- Professional Services enablement.
- Revenue Generation and Growth from Greenfield and Brownfield deals.
- Keen learner, strong inter-personal, written and verbal communication skills.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Principal, Vendor Development (Senior Vendor/Program Manager)
AT&T
09.2011 - 12.2022
- Key member of the Vendor/Program Management Office for the Global Vendor Management Organization
- Managed the vendor onboarding and offboarding processes, ensuring smooth transitions and minimal disruption to Service Operations
- Develop and implemented strategic sourcing strategies to optimize supplier base and competitive pricing for Services/Products
- Conduct regular vendor performance reviews and implemented corrective actions to address any issues
- Negotiate favourable payment, credit terms and delivery conditions in Vendor Contracts to drive optimum costs for Services/Products
- Price negotiations and contract reviews to ensure favourable terms and conditions
- Monitor market trends, conducted vendor assessments, and identified potential new vendors to expand supplier network
- Prepared regular reports and presentations on Vendor Performance, Cost Analysis, and Key Metrics for management review
- Led improvement initiatives, including Vendor Scorecards and KPIs, to drive performance and compliance
- Resolution of Vendors delivery issues, Product/Service quality concerns, and other operational challenges
- Purchase Order management, Time and Material Billing Review
- Collaborate cross-functionally with Global Services teams, such as Service Delivery, Logistics, and Service Assurance to ensure smooth operations and timely delivery of Services
- Address key RMA and SLA issues that are escalated by the Customers
- Liaison with other Business Analysts and Managers within the Global Services Organization in support of new AT&T Services launch and rollout
- Streamlined RFQ processes by implementing Front Door Policy resulting in increased efficiency and accuracy and TAT of requests coming in
- Regular meetings with Stakeholders to proactively communicate issues, challenges, and solutions
- Conducted regular Client meetings to understand their requirements, address concerns, and identify opportunities for service expansion
- Routine check-ins with the Sales team to identify cross-selling opportunities within existing accounts
- Liaise with Field Service providers to ensure timely dispatches and address any roadblocks
- Participated in multiple cross-organization projects as required
- Represent Global Vendor Management Org in New Deal Kick-Off Meetings to gather Requirements and define Scope of Work
- Bill of Material review on the New and Tech-Refresh Deals
- Experience working with End-of-Life Devices (CISCO, Juniper, Checkpoint etc.,) for refresh and competitive pricing
- Periodic review of the Price Book for changes and roll-out
- Notable Accomplishments:
- Successfully worked in the implementation and launch of multiple AT&T Service Offerings - Palo Alto (SD-WAN), Cradlepoint (Managed Wireless LAN) & RADWARE to name a few
- Managed AT&T AVPN Product House (Service Requests, Escalations, and Improvements)
- HP/CSC/DXC and IBM Transition Management – SPOC for the entire Transition
- Heading the Quote Desk for IBM BlueSky, SHELL, GM and HPE/DXC Accounts for RFQ’s
- Managed Large Wi-Fi Site Survey and Implementations across US, EMEA and APAC Regions for multiple Customers.
Senior Services Manager
ARCTERN
07.2005 - 09.2011
- Responsible for Overseeing and Managing the delivery of Off-Shore Services to customers
- Worked on Key Accounts for Resource fulfilment
- Planned Resource fulfilment, assignment, and onboarding
- Provide ongoing training and development opportunities for the Remote Hire team members
- Regular communication with Clients and stakeholders regarding service-related queries/concerns
- Gathering requirements from the Customer to providing them with the required workforce/resource
- Pre-screened candidates for various Technical and Non-Technical positions
- Management oversight and Reporting
- Onboarded shortlisted Resources to the company payroll - US Recruiters, Software Engineers, Project Managers, Software Architects, Network Administrators, Marketing Analysts, Telesales, Accountants (US) et al
- Customer Service and Delivery: Coordinated with the Customers regarding the Software/Hardware requirements
- Consult with local vendors for software and hardware procurement
- Managed Employee on boarding (Induction and Training scheduling, Resource, and Infrastructure Management)
- Follow-up on signed MSA and Service Order acceptance from customers
- Monitored, identify, and resolve performance/behaviour/attendance issues using the prescribed performance management techniques
- Resolve Customer Escalations – perform root cause analysis and track it to closure of the incident and Sales
- Redeployment of resources across various customers
- Audit Accounts Receivables and trace any overdue payment patterns from customers
- Invoice verification (hourly rates and overtime charges if any) and payment follow-up with the Customer
- Functioned as SPOC for handing invoice, billing, incentive, and payroll queries.
Assistant Manager
ARCTERN
07.2004 - 07.2005
- Infrastructure Management and IT Operations Management
- Procurement of Assets and Management of Inventory/Licences
- RMA and Warranty Tracking
- Notable Accomplishments:
- As second employee of the organization and was instrumental in building a team of 100+ billable employees
- Registration of STPI and implementation of procedures in compliance to STPI policies
- Negotiated with Vendors/Engineers and successfully implemented a 50 nodes Operations floor ground up
- Successfully providing Management oversight of 100+ billable resources working remotely for multiple customers across North America and EU
Web Administrator, Data Processing Executive
Everest Software Inc, K Mohan and Company
03.2000 - 07.2004
- Managed the company Website and Intranet Portal
- Responsible for ensuring the website's functionality, responsiveness, and overall performance
- Content Management: Regular update of website content, including text, images, and multimedia elements
- Collaborate with content creators and stakeholders to ensure accurate and timely updates of the News/Press Releases Section of the Website
- Monitor user feedback and analytics to identify areas for improvement
- Regularly update and patch software to address vulnerabilities on the Web Server
- Backup and Recovery of the Website including Version Control
- Domain and Hosting Management: Manage domain registrations and renewals
- Work with hosting providers to ensure optimal server performance
- Web Analytics: Utilize web analytics tools to track and analyse website performance
- Work with the Online Marketing Team for Email Marketing campaigns
- Generate Website Performance Reports and analyse keyword performance
- Collaboration: Collaborate with cross-functional teams, including Marketing, IT, and content creators
- Communicate technical information to non-technical stakeholders
- Quality Assurance: Conduct regular QA testing to identify and fix bugs, broken links, or other issues
- Ensure compatibility with different browsers and devices
- Technical Support: Provide technical support to end-users encountering issues with the website with respect to filling up online forms or updating info
- Troubleshoot and resolve website-related problems and respond to Web Master Mailbox emails
- Electronic
Certified Internal
01.2000 - 03.2000
- Auditor – ISO 9001 for the Company, Electronic Data Processing (EDP) Executive responsible for the Inventory maintenance
- Managed and maintained the Factory Floor Inventory
- Data Processing: Manage and process electronic data (Inventory of Garment components running on a legacy CLIPPER Software)
- Perform database updates, backups, and migrations
- Create and maintain reports of active Inventory
- Utilize EDP Inventory Software for data entry, processing, and analysis
- Troubleshoot and resolve data sanity issues.
Systems Administrator
Sunrise Freight Movers Private Limited
01.1999 - 01.2000
- Responsible for Managing and Maintaining a Windows Network of 30+nodes
- AMC contracts and Material Vendor/Supplier negotiations
- Quote to Cash management
- Purchase order renewals
- System Maintenance: Perform regular system updates, patches, and upgrades
- Monitor system performance and optimize as needed
- User Management, Security; Implement and maintain security measures to protect systems and data
- Monitor for security breaches and conduct regular security audits, Backup and Recovery & Capacity Planning
- Network Management: Configure and maintain the network
- Monitor network performance and troubleshoot connectivity issues
- Server Management: Install, configure, and maintain servers
- Monitor server health and performance
- License and Compliance Management
- Manage Upgrades and Tech-Refresh and upgrades
- Coordinate hardware repairs or replacements
- SLA monitoring on RMA's
- Manage inventory of hardware and software using Asset Management Software
Education
Bachelor of Science - Botany, Sericulture and Chemistry
Bangalore University
Certification
- Certified Scrum Master Agile Scrum Foundation
- Six Sigma Certified Yellow Belt & Green Belt ServiceNow Training in HAM and SAM (Hardware Asset Management and Software Asset Management)
- Salesforce Trained
- Microsoft AZURE Fundamentals (AZ-900) Training by Udemy (2020)
- Currently in pursuit of AWS Certified Cloud Practitioner (CLF-C01) (thru SIMPLILEARN)
- Currently in pursuit of PMP Certification (Completed Training thru EDUREKA)
Timeline
Principal, Vendor Development (Senior Vendor/Program Manager)
AT&T
09.2011 - 12.2022
Senior Services Manager
ARCTERN
07.2005 - 09.2011
Assistant Manager
ARCTERN
07.2004 - 07.2005
Web Administrator, Data Processing Executive
Everest Software Inc, K Mohan and Company
03.2000 - 07.2004
Certified Internal
01.2000 - 03.2000
Systems Administrator
Sunrise Freight Movers Private Limited
01.1999 - 01.2000
Bachelor of Science - Botany, Sericulture and Chemistry
Bangalore University
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<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation